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RBC VISA Infinite Avion Consumer Reviews

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(70 reviews)
RBC VISA Infinite Avion
1.8 out of 5 stars:
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Earn 10% cash back on all purchases for the first 3 months (up to $2,000 in total purchases). Plus, no annual fee in the first year, including on supplementary cards. A welcome offer value of $350.

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Inconsistent agents and supervisors

by Ken Mervin on Jul 24, 2023
2 out of 5 stars

Had to rebook a flight with AC through Avion. I spent an hour on hold. I got an agent who took the information or we thought including our cell number and gave authorization for credit card charges. Then the call terminated. Waited 15 min for a callback.... none... I call Avion, waited 40 min and got another agent who patiently managed to make the booking as the previous agent had done nothing to make the changes .. when we checked our Visa she had made two charges on our card .. that's a problem. Once we completed the transaction .. the supervisor for Avion through the agent said we needed to email her and send the credit card statement. I told her she failed to maintain proper oversight and we're gonna deal with RBC fraud to dispute the charges...

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Customer Service

by kanuckscott on Aug 10, 2022
2 out of 5 stars

There is zero customer assistance when there is an issue. I waited in line for more than 7 hours combined over a scam charge on my credit card. Transferred from one department to another. I still have not had this resolved. I will be looking into other cards going forward.

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Phone Wait Times Are Incredibly Long

by Gord on Jul 15, 2022
2 out of 5 stars

On hold for 25 minutes so far waiting to speak to the Customer Service Representative. Recording says "high volume of calls" - why don't they staff up???

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Scotiabank® Gold American Express® Card

Scotiabank® Gold American Express® Card

Earn up to 40,000 bonus Scotia Rewards points in your first year (that's up to $400 towards travel). What else will you get:

 

  • Earn 5 Scotia Rewards points for every $1 you spend at eligible grocery stores, dining and entertainment
  • Earn 3 Scotia Rewards points for every $1 you spend at eligible gas stations, daily transit, and select streaming services
  • Earn 1 point for every $1 you spend on all other eligible everyday purchases
  • Complimentary Concierge Services 24/7
  • Comprehensive Travel Insurance coverage with 25 days of travel medical insurance for eligible persons under age 65

Get this card / Apply online

Customer Service is Horrible.

by SC on Apr 20, 2020
2 out of 5 stars

I called to figure out why my bill was so high, come to find out, they took me off the paper bill and I never paid for 4 months. Then, I call and they didn't listen kept telling me... He'll tell me my balance then, next guy blamed me for not remembering to pay! I said I wanted to cancel, they kept me on hold so long, I hung up. What a horrible service. This will affect my credit no doubt, I am so disappointed I have 17k points, he offered a flight..... really.

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Can they really do that?

by lynniep on Jun 1, 2019
2 out of 5 stars

Frustrations are mounting! Not only am I paying $150/year to have this card that a growing number of merchants/businesses will NOT accept due to high user fees PLUS when redeeming points (only reason I have this card) for travel and finding that after the published amount of points are used for your destination, that the extra fees often exceed the regular airfare to the same destination, I was stunned to learn that....if you have automatic debits at the time your card expires that VISA will "automatically renew" your info with those merchants!!! When I called to inquire re debits that I expected would end with my card expiration they said that I "was enrolled in automatic renewal". UH NO!!! "Enrolled" suggests to me that I was advised of this "program" and chose to participate. None of that happened. BEWARE

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High cost for what?

by cew123 on Feb 11, 2019
2.5 out of 5 stars

My husband and I have been Avion card holders for many years. We are presently looking into another alternative. Years ago we switched over because we like to travel frequently and put the points to good use. However, in recent years we are getting fed up with the limited benefits it's offering us. We do not see the point in paying for this high-interest credit card. We still pay just as much money when using points for travel redemption as we would have if we purchased tickets off the airline's website. I know this because I have done it. The last two vacations to be exact. Not to mention, with Avion I am given more stopovers and ridiculous travel hours. Booking through the airline is the same price and less hassle. We are starting to ask ourselves, why are we bothering with this card just to collect useless points?

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Scotia Momentum VISA Infinite Card

Scotia Momentum VISA Infinite Card

Earn 10% cash back on all purchases for the first 3 months (up to $2,000 in total purchases). Plus, no annual fee in the first year, including on supplementary cards. A welcome offer value of $350. What else will you get:

 

  • 4% on eligible recurring bill payments and grocery store purchases
  • 2% on eligible gas station and daily transit purchases
  • 1% cash back on all other eligible everyday purchases
  • Complimentary Concierge Services 24/7 Visa Infinite Dining Series Visa Infinite Music Series Wine Country Wonders Luxury Hotel Privileges
  • Comprehensive Travel Insurance & New Mobile Device Insurance coverage

Get this card / Apply online

Lies from Avion phone reps

by Sera on Sep 18, 2018
2 out of 5 stars

I thought booking flights with RBC Avion would be easy for customers?! As a first-timer, I don't think so. I booked a flight using RBC Avion points from Winnipeg to Toronto with Westjet. I started the check-in process 24 hours before departure and got this error message every time I got to step 3 of 6 of the check-in: "We're sorry, your transaction could not be completed. Please see a WestJet agent at Guest assistance to complete check-in when you arrive at the airport." I called Avion and the issue was Westjet changed a letter code for the flight, so they have to reissue my ticket which could take until the next morning. Codes need to match for check-in to be successful. Great. Now I cannot check in. You know what's very strange? I booked the EXACT SAME FLIGHT within the hour that I booked the Avion flight with Airmiles for my husband since we are travelling together. HE CHECKED IN SUCCESSFULLY. What was the difference? The rep at Avion lied. She told me every ticket on this flight had their letter code changed and every passenger has this issue. What a big fat lie! Never booking with Avion again. I still haven't checked in to my flight. Ugh.

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