Capital One Platinum Costco MASTERCARD Consumer Reviews

Very unprofessional.
I tried to reach customer service and was transfers 5 times with no use.
I cannot believe a company like Costco would choose such an unprofessional company

After an upgrade on September 18th, I 'm missing 7k from my account. I have tried to call multiple times to resolve this but every time I was unable to reach out.
On my 3rd attempt, I managed to get through after 1h 15 min waiting on the phone. Representative (too bad I didn't catch the name, just seemly hang up).
I had a better opinion about Capital One, but after this will definitely consider switching to another bank.

Impossible to have someone over the phone. waiting time is over 2 hours and cut off.
I should cancel this card

Totally rip off!! Charged the fee that is not right!!
Charged the over limit fee where I could not find the date of transaction where the fee occurred, have to call the customer service several times.
They need to fix their record!!
Not recommended to use this credit card
I need to close this card, no benefit at all!!

My new Costco CIBC card has an expiry date of 04/27. However, I discovered today that as CIBC issued my card "in a rush" they cancelled it and I have to await a new card being sent out at which time I have to redo all of my set up including bills I want to pay automatically. 45 minutes on the phone with customer service resulted in a few apologies but they can't just automatically reset our card. I'm absolutely disgusted with this whole process and with CIBC. Hoping we will be recompensed for time on the phone and all pending transactions.

After one invoice and without prompting, CIBC increased my credit level by 50%. They must have noted a payment was made before a statement was even issued. I've had to do this so I would not go over the ridiculously low level set by Citibank. It's still not at the higher level that I want it to be, but what a relief after a year of Citibank doing nothing on this...

I unknowingly had my Capital One credit card "paused". My card is always up to date, and have never made a late payment. However since my address is a PO Box, they decided after years of mailing my bill, to pause my credit card. Everyone knows how I found out! Apparently, they require a physical address. After spending 45 minutes on the phone they were unable to rectify the issue and told me that someone would contact me soon to have this resolved... Still waiting.

I am so disappointed with the Costco Capital One credit card. They claim to send me my cashback money but I didn’t receive it and they refused to reimburse me because they said it was EXPIRED. This is the biggest scam I have ever seen from a huge company like them and I will NEVER again use their card or do business with anything that carried their name.

I called to request a credit increase as I intended to make a large purchase (book a vacation). Got an automated system that said there were no offers at this time and calling a live person would not help. Anyway, I called a live representative to request how I could request an increase or what the process was. I was told I had to wait for an automated offer. I asked if there was any way for me to make this purchase and was told maybe I should use my visa. For your information, I have zero credit issues, my limit request would not be a concern.
I guess now we know what Capital One will no longer be the credit card company for Costco in Canada.

Absolutely the worst customer service I have ever experienced in my life.
I accidentally overpaid by$1050.00 dollars. Trying to get a refund led to a pack of lies from each different person I spoke to from customer service. My bank sent 3 requests for a refund but they never got a response to their request for a refund of the overpayment.
This card has high interest with low credit limits
They treat their cardholders like Garbage when they need assistance.
My warning is to stay far far away from all Capital One credit cards. They are absolutely the worst all-around credit card company. I'm happy to hear Costco is cutting their ties to this horrible company.