Capital One Platinum Costco MASTERCARD Consumer Reviews

I was not an executive Costco member so I just signed up for a Capital One Costco card to get the cashback on the Capital One Mastercard. 1.5 years down the line I cancelled my Costco membership and hence had to close CapitalOne Mastercard and I was read a disclosure that says that I have to give up all my cashback reward money and close the account. Meaning all that cashback I earned overtime was for nothing! I got zero money through 1.5 years of accumulated cashback. I feel cheated. Pls, be aware of this.

I think Capital One may be an unethical company. If you try to cancel your credit card you will have to forfeit any of the benefits you have earned. They also say that they will continue to let any pre-authorized payments continue to be charged to your card. If you have forgotten any annual pre-authorized payments these expenses along with interest may continue to grow on your card without your awareness because you don't get a paper bill and why would you check the balance of a credit card you believe is cancelled. Some authorities should look into this credit card company's practices. I insisted that they no longer had my permission to make any payments on my behalf. I almost want to test whether they will honour the fact that I withdrew my consent.

I got a scam and reported it in 5 minutes, but a Capital One customer said I have to pay even they know it is a scam as long as scammers had my information.
So, be careful using your Capital One credit card, they are really helping the scammers, not you.

This company has the worst customer service. My card wasn't working with the TAP payment and I was trying to rent a hotel room ( which I reserved with my Capital One card) I entered my pin and it kept coming up as invalid or Insufficient funds my balance was paid in full 2 days prior to me taking this vacation. I was stuck with my family (wife, and 2 kids under 10 years old) in a different city with nowhere to sleep and when I called Сapital One CUSTOMER service, I was passed to 2 different agents the last stating she was a supervisor. I explained what was happening and her response was we can bump up your limit but that will take 3 days. I kept saying my balance was paid in full I do not need a higher limit, I'm stuck without a place to sleep and my card is not working. In the end, I had to call a friend to use their card to book my hotel (embarrassing) the CUSTOMER service is terrible and I DO NOT recommend this card. I cancelled my card.

My airline provided a refund to the purchased card but it was expired but MC declined the refund although they knew there's a link to the current card.
When I questioned got 2 options.
They would investigate and contact the airline for a refund to a new card... then they changed their position....now they will send me a letter to provide my airline for the refund......So I do the leg work for them... Lazy...

So my option is to proceed to cancel my Costco MC

I'm in the process of doing...
Lots of cards out there...!!!!

The Bay ended its credit card relationship with Capital One, who then cancelled my Bay MasterCard. I then applied for a Costco MasterCard. Meanwhile, The Bay reissued my platinum MasterCard with their new carrier. I’ve heard that Costco will be ending their relationship with Capital One this year. I want to cancel my application for their card, but cannot get through to a person on the telephone, when I call, I get sent down a black hole of never-ending “push this button or push that button”. Ridiculous.

The only time I needed the extended warranty I was told that I have to send the product to the service center and get estimate of the cost of repair at my own cost and send that to them and then they decide. This is exactly opposite to what they say on their documents. But I don't waste my time with these none sense, so I canceled the card. Just to put it in perspective, I used to spend around 60000k a year on this card. I am sure they won the battle....

During these hard times, I find it hard to believe that Costco Master Card still charges 25% interest on purchases, and cash withdrawals. I called customer service about this, and they said they are working on this matter. That was five months ago, and nothing has changed. “Visa” was kind enough to drop from 19% to 10% and so forth with other financial institutions. Thank you Costco Master Card for your lack of support during this pandemic hardship

Have been trying to settle my late husband's estate with Capital One. Have been trying for a year and a half to talk to someone to settle this debt. Have phoned umpteen times, been on hold for up to 3-4 hours at a time. No one answers. Have sent letters of settlement umpteen times. No response.
Worst credit card company to have to deal with. Plenty of other credit cards out there. Do yourself a favour and choose another one.

They forfeit my cashback rewards accumulated almost a year cause I decided to not renew my Costco membership that expired near the end of the year. It will not be forfeited only if it expired after their January voucher issue date. This policy is unfair as there is no point using their card for purchases if Costco membership will expire before they issue the cashback and I decide to not renew anymore. I could be better off with other cashback credit cards than this. Disappointed with this policy and customer service.