Capital One Platinum Costco MASTERCARD Consumer Reviews

There is a philipino lady with broken English, closed my account without telling me. She says will open for me it take 2 days, now been a month cannot use my card. Called again they says I have to go Costco again. Very unprofessional customer service.

I got my card blocked 3 times within a couple months for supposedly fraudulent transactions. Every time I had to call wait for the agent, answer all the security questions + transactions one by one for the last 7 days, then got transferred to the security centre and restart the process again security questions, transactions one by one for the last 7 days, then got my card unblocked. The best waiting time was 50 mins, the worst was over 2h 30 minutes and I was at the cashier of Costco. I did an official complaint at Costco customer service about Capital One the same day. I can tell you Costco cares. This problem seems to be resolved as I receive now an email asking if I recognize the possibly fraudulent transactions and I can respond by email without anything else to do. Like many other reviewers, I also got refused for a higher credit limit despite I always pay the whole amount of my statement account every month in time. I'm using this card primarily for daily expenses because of the great cashback also for the no annual fee. I have other credit cards with much higher limit as a back up.

Regardless of PIN, photo and other crazy measures to log in it will be you who pays for fraud transaction. Oh yes! Before you pay that fraud, be ready to be a ping-pong ball between Capital One "safety department" agents.

As much of the feedback here is poor credit limit, I have the same issue. Was trying to book a vacation package. I would pay cash but due to travel insurance and a requirement to book with a credit card, I am limited. Yeah, I agree with most of the comments here, dump Capital One MC. Costco, I like your staff, product offerings and service but you should choose your partner wisely. Take this feedback at face value if you value customer feedback.

Every week the card would stop working for security issues. Customer service was quick to connect to. But useless help. They would tell me to call back because their system is not working. They told me if I cancel, I'm banned for life...great, done deal. I only used the card for 2 months and realized the other cards I've been using for 10 years rarely had issues. If issues occurred, I would be provided good customer service and resolution. Don't waste your time.

Capital one MasterCard will not increase my credit limit after trying 2 times. I would never use their card, but we were forced to switch from American Express. Bad choice on Costco's part.

This is my second year having Costco Mastercard credit card. On their website/agreement, there is a statement and cash back coupon that is supposed to be sent on January automatically but I never got them. It takes several attempts to contact them for them to send back cash back coupon. Last year I got them in late May and right now, I've called them several times already to get my cash back. Warning others that it takes way longer for them to give you rewards

Reasonably good benefits but certainly not "Costco" worthy. If you are looking for a high end card that you can use for most of your purchases, look elsewhere - there are plenty of better options. The allowed credit limit on this card is ... well, what you would expect for a young person with little to no credit history.

My wife and I were totally floored following a short conversation with a Capital One representative.

We are in our fifties, own three homes, make close to a quarter of a million dollars and have perfect credit. We use this card for almost every purchase me make (from groceries, to restaurants, to trips, etc), consequently maximizing our benefits. We pay our credit card balance each month to avoid interest charges. We have other credit cards that we do not use with limits in the twenty thousands. Recently we wanted to make a furniture purchase with this card but could not because it would exceed our credit limit of 11k. Given our credit history, we figured we would be able to increase this limit with a quick call. Well, lo and behold, the Capital One representative was quick to reject our request. We were both shocked, a request from 11k to 15k, this is really not a big amount! And they call their card "PLATINUM", more like bronze! In the end, we made the purchase with another credit card, a sale that Costco Capital One lost.

We are now looking at other financial institutions with credit cards that would better meet our needs.

Having a Costco platinum credit card for over 2 years, I've found their credit limit of $8,000 not enough for my family so I've tried twice now to raise our limit with no success. They NEVER give you a straight answer why just a "maybe next time" thanks for coming out although without the little pat on my head. I am constantly being denied at retailers because of the low credit limit so I then have to use my CIBC Visa card which has a $30,000 limit thank you CIBC Visa. I find it ridiculous because I've never missed a payment and pay my balance off every month so if they did raise my limit, I would be spending more money with them therefore making more money for them instead of CIBC. Only reason I still have it is to use at Costco. If Costco ever switches cards again, I would never consider Capital One for anything. I'm feeling that Capital One perhaps just don't care about their Costco customers.

Each time I call by phone the customer service, I wait at least 40 minutes before someone answers me. Unbelivable