RBC WestJet World Elite MASTERCARD Consumer Reviews

Upon requesting an account balance I was, on 2 occasions, expected to reveal private information repeatedly. When I refused to repeat and acceptable rational I was denied service which is in direct conflict to the Office of the privacy commission. My repeated request for them to clarify my rights and the Commissions authority was denied. The operator /representative(s) refused to identify themselves on repeated requests. I instructed that the $130.06 they claimed as owing was in error based on previous recorded conversations. Then asked what they were prepared to do to rectify. They hung up. Do not tolerate this INVASION of f privacy ... file a complaint with Commission. And if you talk to them record the conversation, Under Canadian law you have the right without their consent or knowledge. If you want a copy of my conversation contact me .... ridiculously fraudulent deniles and self serving.

Recently, had to cancel a flight 2 weeks before departure due to a dear friend passing away suddenly after a long-standing battle with cancer. The woman I spoke to on the phone had no compassion and was of little help. I asked for only our WestJet dollars back or even a credit on my account, which I would put towards another flight - this request was denied. I've had a WestJet MasterCard for over 5 years and use it as my primary card every day. I have nothing good to say about it or the staff. I am full of regret spending thousands of dollars with this card as it goes straight into the pockets of heartless capitalists. I can't believe in a time of true hardship and loss, they couldn't bend the rules and give me a credit which in turn, I would be spending with on their airlines. I am truly disappointed and will be cancelling my card immediately and spreading word about this horrible event.

I made a large purchase and when it was delivered, Westjet world elite MasterCard didn’t stand behind me the consumer it protected the merchant after the expensive product was delivered damaged, I no longer have any MasterCard and moving all segments out of RBC.

So I got suckered into getting this card due to the low annual fee and the bonus WestJet dollars upon signing up. Turns out that you can't use WestJet dollars for the whole fare. So you end up paying for half the flight. WestJet flights outside of Canada are more expensive than other carriers, so you aren't saving any money by using WestJet or having WestJet dollars. Next, the companion fare is $99 only to the US. By the time you use the card, you're going to need to spend a few hundred WestJet dollars and, remember, you can only use it for half the ticket cost, so you end up wanting to fly to the Carribean or Europe. The companion fare to go to those places are $299 and $399. All of the base fares are cheaper than this, so the companion voucher is useless. Finally, they market that WestJet members can use their dollars to book flights to partner destinations. The only problem is you can't use the website to do this and customer service can't do it as well! You have to book through a travel agent and then use your WestJet dollars there. I didn't try it but I'm sure it's not that simple. Also, any long-haul flight, where a leg is with WestJet, is priced so much higher and takes so much longer than a flight that takes you there with one carrier, so, again, booking partner flights is useless. So I basically wasted half a year with this miserable card when I could have been getting hundreds of dollars in cashback using another card. Horrible experience.

I have tried to use my west jet miles and my companion voucher and the policies do not allow it. I spoke to someone who put me on hold forever to tell me that. There is absolutely no point to paying for this card. It's completely useless. Do not fall into the trap I did.

Applying/receiving was easy.
Perks (WestJet) okay; a bit of a challenge to find available flights.
Customer service was awful. While individual people are nice if you ever get through they lie. I would repeatedly ask for confirmation if there were any other charges and they'd assure me there weren't but there always was.
There was also some glitch between my bank and this card and payments didn't connect. It's the only bill I've ever had trouble with; never did figure out the cause.
Net value was negative. Not worth the frustration and expense so I cancelled card.

I have had several shocking moments with the credit card. You have to read the small print. And you have to pay it off to the dime every month. I had a balance of $17,000ish in a high spending month (I use it for work), and cash flow was low but I made sure that I paid $15,000 (worked hard at this) by the due date, so interest would be minimal.

Silly me.

Interest was charged on the full $17,000ish, this is how this card works. If you pay even $1 short, you might as well have paid nothing, interest will be charged on the full amount.

I usually pay my cards in full, but sometimes you just can't. So this card is... risky. More importantly, it's unethical.

BOOO Westjet Mastercard.