Credit Card Reviews

RBC WestJet World Elite MASTERCARD Consumer Reviews

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(37 reviews)
RBC WestJet World Elite MASTERCARD
2 out of 5 stars:
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BE AWARE!

by Laura on Feb 20, 2020
1 out of 5 stars

I have had so many negative experiences with my short use of this card. First, the card I received the tap didn't work on it, and the customer service was brutal - they suggested to reset my pin and then try to purchase 3 times and it will activate. Complete garbage - I ended up waiting over a month to get a working card. I still have issues with the swipe on it for purchases, and now the most important issue: Trip Interruption or Delay - if you purchase this an expect to have any answers when you need it most - you have the wrong card and coverage! We got stuck mid-flight back from our destination due to weather, our coverage with this card was not easily found online and when we called the number on the back of the card the agent we spoke to was unable to give any information about coverage. So if you are ever in this situation please know you can call 1-800-222-9978 for the claims department and not the number on the back of your card! Customer service and so far caused more issues and stress then solving the issues that they promised!

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Customer Service

by KMM on Dec 15, 2019
1.5 out of 5 stars

When my card was skimmed with this credit card, it took numerous phone calls to be issued a new one. Once I was issued a new one, it takes 5-10 business days for the new one to arrive. With the BMO World Elite MasterCard, a new one was issued without my need to call and arrived within 1-2 business days.

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DO NOT USE THEIR CARD

by duke on Aug 22, 2019
1 out of 5 stars

They will regularly block your payments and then have an excuse for it. If you are planning to spend more than $100, beware. Completely useless customer service.

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Tangerine World Mastercard®

Tangerine World Mastercard

Earn 2% Money-Back Rewards on purchases in two 2% Money-Back Categories of your choice, and 0.50% Money-Back Rewards on all other purchases with Tangerine World Mastercard. 
What else will you get:

 

  • Have your Money-Back Rewards deposited into a Tangerine Savings Account, and get a 3rd 2% Money-Back Category.
  • No limit on the amount of Money-Back Rewards you can earn.
  • Change your 2% Money-Back Categories to suit your spending.
  • Mobile Device Insurance

Get this card / Apply online

Customer service

by Dumbfounded on Apr 29, 2019
1 out of 5 stars

I was approached in an airport, so out of boredom applied. I live in a small town with no RBC. I received a letter saying the card was now at a branch (160kms away) and I would have to go pick it up! I phoned and said “you want me to lose a days wages, drive nearly 400km over a mountain pass to pick up a card YOU offered me? Yep..they sure do. I was in a town with an RBC brand asked if the other branch could send it there for me to pick up..NOPE..you have to go get it. SO they aren’t open Sat, you work Mon-Fri, how is this ever going to happen???

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DANGER - invasion of Privacy

by TC on Apr 26, 2019
1 out of 5 stars

Upon requesting an account balance I was, on 2 occasions, expected to reveal private information repeatedly. When I refused to repeat and acceptable rational I was denied service which is in direct conflict to the Office of the privacy commission. My repeated request for them to clarify my rights and the Commissions authority was denied. The operator /representative(s) refused to identify themselves on repeated requests. I instructed that the $130.06 they claimed as owing was in error based on previous recorded conversations. Then asked what they were prepared to do to rectify. They hung up. Do not tolerate this INVASION of f privacy ... file a complaint with Commission. And if you talk to them record the conversation, Under Canadian law you have the right without their consent or knowledge. If you want a copy of my conversation contact me .... ridiculously fraudulent deniles and self serving.

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CANCELLING MY CARD!

by MattKolb on Apr 6, 2019
1 out of 5 stars

Recently, had to cancel a flight 2 weeks before departure due to a dear friend passing away suddenly after a long-standing battle with cancer. The woman I spoke to on the phone had no compassion and was of little help. I asked for only our WestJet dollars back or even a credit on my account, which I would put towards another flight - this request was denied. I've had a WestJet MasterCard for over 5 years and use it as my primary card every day. I have nothing good to say about it or the staff. I am full of regret spending thousands of dollars with this card as it goes straight into the pockets of heartless capitalists. I can't believe in a time of true hardship and loss, they couldn't bend the rules and give me a credit which in turn, I would be spending with on their airlines. I am truly disappointed and will be cancelling my card immediately and spreading word about this horrible event.

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Tangerine World Mastercard®

Tangerine World Mastercard

Earn 2% Money-Back Rewards on purchases in two 2% Money-Back Categories of your choice, and 0.50% Money-Back Rewards on all other purchases with Tangerine World Mastercard. 
What else will you get:

 

  • Have your Money-Back Rewards deposited into a Tangerine Savings Account, and get a 3rd 2% Money-Back Category.
  • No limit on the amount of Money-Back Rewards you can earn.
  • Change your 2% Money-Back Categories to suit your spending.
  • Mobile Device Insurance

Get this card / Apply online

a complete rip off

by Monique on Feb 14, 2018
1 out of 5 stars

I have tried to use my west jet miles and my companion voucher and the policies do not allow it. I spoke to someone who put me on hold forever to tell me that. There is absolutely no point to paying for this card. It's completely useless. Do not fall into the trap I did.

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Be very careful with this card

by heathert on Aug 29, 2017
1 out of 5 stars

I have had several shocking moments with the credit card. You have to read the small print. And you have to pay it off to the dime every month. I had a balance of $17,000ish in a high spending month (I use it for work), and cash flow was low but I made sure that I paid $15,000 (worked hard at this) by the due date, so interest would be minimal.

Silly me.

Interest was charged on the full $17,000ish, this is how this card works. If you pay even $1 short, you might as well have paid nothing, interest will be charged on the full amount.

I usually pay my cards in full, but sometimes you just can't. So this card is... risky. More importantly, it's unethical.

BOOO Westjet Mastercard.

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