Totally disgusted in my WestJet customer service
by Jaime on Aug 31, 2022
1 out of 5 stars
Credit Card Reviews
RBC WestJet World Elite MASTERCARD Consumer Reviews
This page has been viewed by: Please wait... consumers
(31 reviews)
Looking for the best Credit Card?
Earn 10% cash back on all purchases for the first 3 months (up to $2,000 in total purchases). Plus, no annual fee in the first year, including on supplementary cards. A welcome offer value of $350.
Filter
Most helpfull reviewsTags
Application (2)
Billing/payments (2)
Blocked Account (2)
Cash back (1)
COVID Handling (1)
Customer Service (11)
Insurance: Baggage Delay (1)
Insurance: Flight Delay (1)
Insurance: Purchase security (2)
Insurance: Travel Medical (1)
Interest rate (1)
Phone wait times (4)
Refund (1)
Rewards (5)
Rewards and Redemption (1)
Security & Fraud Detection (2)
Travel (3)
Trip Cancellation (1)
Review author
Are you interested in?
Miss a payment and your card is cancelled. No notice... Even if you make a payment RBC security has you locked out for any use of the card.
If you file a complaint, you get a form letter, no addressee and of course, never hear from anyone.
This ruins the Westjet brand.
I#1 have spent 2 full days trying to contact the fraud department because they thought my spending was unusual so instead of contacting me about it they froze my card!! What's the point of having an app where I can watch my spending and freeze my card myself if they just willy-dilly do it on their own? If I ever thought about banking with RBC I have totally changed my mind!!! As far as the WestJet credit card goes I'll be canceling it asap as they clearly don't need my business.