BMO World Elite MasterCard Consumer Reviews

My new credit card arrived in the mail, and about 2 weeks prior to XMas, my card # was stolen yet again, which happens about every 6 months. Calling BMO Mastercard, they just say no - they can't do anything. . . and over a week later, I still don't have a new credit card, nor would they let me talk to the fraud department. So, BMO Mastercard CALLS ME to alert me to fraud on my account, then won't reimburse me the amount I'm out UNTIL their "fraud department" resolves the issue = BMO Mastercard is fraudulent in not immediately crediting my account. I am looking at a different credit card now because of this rotten service, my number being stolen so frequently, and BMO not immediately crediting my account with my stolen money.

Just got off the phone with the front customer service rep. Asked to speak to her manager/supervisor. Her answer: there is no one here higher that can speak to you, but I can transfer you to the daily banking services. Spoke to another customer service rep who hardly spoke English and again, I asked to speak to his manager. The manager could not do anything for me.... totally useless... when all I am asking for is to send me my final credit card statement!

Ridiculously, they want to charge me $5 to see my final statement. Unbelievable!!!!

Very poor customer service. They need to train their staff pretty well about their product and how to do the job well. Don't make any promises just to make your customer okay and don't get mad. Always double-check your job first before doing anything with a customer account, if you don't know what do to go ask your supervisor or whoever knows the procedure well!

I have used the BMO World Elite card extensively for about 10 years now. I am highly disappointed recently with customer service. Long wait times and the reps seem so depressed and not attentive. I understand this is COVID time and we all need to be patient, but my calls to the BMO customer service line have been confusing, frustrating and no one there seems to care about resolving issues. I am looking at cancelling my card.