Credit Card Reviews

BMO World Elite MasterCard Consumer Reviews

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(50 reviews)
BMO World Elite MasterCard
1.8 out of 5 stars:
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Rotten Experience With BMO Mastercard = Looking Elsewhere

by insuranceuser on Dec 20, 2023
1 out of 5 stars

My new credit card arrived in the mail, and about 2 weeks prior to XMas, my card # was stolen yet again, which happens about every 6 months. Calling BMO Mastercard, they just say no - they can't do anything. . . and over a week later, I still don't have a new credit card, nor would they let me talk to the fraud department. So, BMO Mastercard CALLS ME to alert me to fraud on my account, then won't reimburse me the amount I'm out UNTIL their "fraud department" resolves the issue = BMO Mastercard is fraudulent in not immediately crediting my account. I am looking at a different credit card now because of this rotten service, my number being stolen so frequently, and BMO not immediately crediting my account with my stolen money.

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Worst Credit Card Service ever!

by Betty on Nov 16, 2023
1 out of 5 stars

Just got off the phone with the front customer service rep. Asked to speak to her manager/supervisor. Her answer: there is no one here higher that can speak to you, but I can transfer you to the daily banking services. Spoke to another customer service rep who hardly spoke English and again, I asked to speak to his manager. The manager could not do anything for me.... totally useless... when all I am asking for is to send me my final credit card statement!

Ridiculously, they want to charge me $5 to see my final statement. Unbelievable!!!!

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Poor customer service

by Nobody on May 17, 2023
1 out of 5 stars

Very poor customer service. They need to train their staff pretty well about their product and how to do the job well. Don't make any promises just to make your customer okay and don't get mad. Always double-check your job first before doing anything with a customer account, if you don't know what do to go ask your supervisor or whoever knows the procedure well!

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Review topics

Tangerine World Mastercard®

Tangerine World Mastercard

Earn 2% Money-Back Rewards on purchases in two 2% Money-Back Categories of your choice, and 0.50% Money-Back Rewards on all other purchases with Tangerine World Mastercard. 
What else will you get:

 

  • Have your Money-Back Rewards deposited into a Tangerine Savings Account, and get a 3rd 2% Money-Back Category.
  • No limit on the amount of Money-Back Rewards you can earn.
  • Change your 2% Money-Back Categories to suit your spending.
  • Mobile Device Insurance

Get this card / Apply online

BMO - what happened?

by Roque44 on Aug 15, 2020
2 out of 5 stars

I have used the BMO World Elite card extensively for about 10 years now. I am highly disappointed recently with customer service. Long wait times and the reps seem so depressed and not attentive. I understand this is COVID time and we all need to be patient, but my calls to the BMO customer service line have been confusing, frustrating and no one there seems to care about resolving issues. I am looking at cancelling my card.

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