BMO - what happened?
by Roque44 on Aug 15, 2020
2 out of 5 stars
Credit Card Reviews
BMO World Elite MasterCard Consumer Reviews
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(47 reviews)
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Earn 10% cash back on all purchases for the first 3 months (up to $2,000 in total purchases). Plus, no annual fee in the first year, including on supplementary cards. A welcome offer value of $350.
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Agent/rep attitude (1)
Agent/rep callbacks (2)
Agent/rep knowledge (2)
Agent/rep language skills (1)
Application (1)
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Blocked Account (5)
Card fee (2)
Cash back (1)
Customer Service (4)
Insurance: Travel Medical (1)
Interest rate (2)
On-hold times/transfers (3)
Phone wait times (25)
Renewal experience (1)
Rewards (3)
Security & Fraud Detection (2)
Travel (2)
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Review author
I have used the BMO World Elite card extensively for about 10 years now. I am highly disappointed recently with customer service. Long wait times and the reps seem so depressed and not attentive. I understand this is COVID time and we all need to be patient, but my calls to the BMO customer service line have been confusing, frustrating and no one there seems to care about resolving issues. I am looking at cancelling my card.