Worst Credit Card Service ever!
by Betty on Nov 16, 2023
1 out of 5 stars
Credit Card Reviews
BMO World Elite MasterCard Consumer Reviews
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(50 reviews)
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I used to love this card for its benefits and customer service.
I have no idea what changed in the past 5 months but I've since canceled my card. No one speaks clear English - took over five minutes to spell out my name - two times, two different representatives kept putting "g" instead of "J" - the wait times are long, took 15 minutes to give my address where my card never came up.
After 8 years of being with BMO World Elite and a similar card for the business platinum level, I canceled both and went to another bank.
Just got off the phone with the front customer service rep. Asked to speak to her manager/supervisor. Her answer: there is no one here higher that can speak to you, but I can transfer you to the daily banking services. Spoke to another customer service rep who hardly spoke English and again, I asked to speak to his manager. The manager could not do anything for me.... totally useless... when all I am asking for is to send me my final credit card statement!
Ridiculously, they want to charge me $5 to see my final statement. Unbelievable!!!!