Credit Card Reviews

BMO World Elite MasterCard Consumer Reviews

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(41 reviews)
BMO World Elite MasterCard
2 out of 5 stars:
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Customer service. Wait time.

by Frustration on Sep 3, 2022
1 out of 5 stars

Absolutely terrible service and wait time! Canceling card immediately as better service is elsewhere!
My BMO credit card was denied for a transaction. I had a zero balance so I called the 1-880 customer service number. On the first day, I connected to inquire about your account. I waited three hours before hanging up. The next day I tried again and after punching in my number, an automated request said ‘we would like to talk to you about your account’ and said your call is being transferred. The automated voice tells me there are a lot of calls and wait time could be up to an hour but if this is about a lost or stolen card please stay on the line. I thought that would be fast. I have been on hold for almost three hours again. Can you imagine the stress of having your card lost or stolen and being on hold this long? Needless to say, I will stay on hold and clear up this problem. Then immediately cancel my card and go elsewhere.

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BMO Airmiles Elite Mastercard

by Syl on Aug 9, 2022
1 out of 5 stars

I have this Mastercard that expires in March 2025. I was informed that BMO has made the decision to eliminate the card and replace it with a card with a higher fee. I was told I had until December 2022 to activate a new card. By the way, I had already paid the yearly fee for my current card. Well, surprise surprise tried to use my credit card on August 2nd and the transaction was declined. Called the call centre and waited 3 hours but my phone died so got disconnected. Called the following day at 6 am and waited 15 minutes to be told I need to activate a new card. Really what terrible client service. Big banks do whatever they want without any concern for client impact. Thank God I wasn't travelling. Whoever the Executive that made this decision needs to be fired unless the only concern is fatting up bottomless. I am done and will be moving all my banking.

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Customer Service is terrible

by Chris Philpotts on May 12, 2022
2.7 out of 5 stars

I've had them block my card twice now to ask about a transaction and each time took over 3 hours to get a hold of someone to confirm it and unblock my card. Not acceptable. I'm now in the process of trying to cancel because of it, and it will take another 3 hours to get through. Huge waste of time.

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