Walmart MASTERCARD Consumer Reviews

Extremely unhelpful customer service spent hours trying to resolve a simple issue with 7 different agents. When asked to speak to a supervisor, each of the 7 times was on hold for 41 min and then the connection hung up. Said there would be a customer service review survey after call..... ya no way do they provide that. The absolute worst experience I have ever had, cancelling my card nothing is worth this kind of hassle.

Walmart Mastercard has been hands down the most infuriating service. On its own, the credit card is fine. Back when I used to shop at Walmart for most of my groceries, it worked well. But as soon as I had to initiate a chargeback, the cracks really began to show themselves. Long story short, WestJet broke Canadian Federal law by not providing a refund to a cancelled flight, and as such I pursued a chargeback with my Walmart Mastercard. They sent me the documents via mail and required that I either fax or mail them back. You heard that right: Fax. In 2020. The fact that Walmart doesn't have credit card tap is one thing, but they can't correspond with their customers via email/online? Ridiculous. From there, it was a waiting game. They give the merchant (in this case WestJet) 45 days to respond to the chargeback claim. Due to the fact that we had pages and pages of proof showing how WestJet broke the law, they never did. That alone would have been fine. The issue lies with how Walmart handled the situation. I called them four times to confirm the status of the Chargeback, and each time they provided different dates as to when it would be over. To be fair, the second time and the last time I called, they gave the same dates. So clearly they don't have the technology or information on hand to determine when exactly a dispute will end, otherwise each call would have had consistent information. In the end, their lack of consistency and the difficult nature of being able to get any concrete info out of the Walmart Mastercard led me to cancelling my account the minute I knew the Chargeback was over. To conclude, this card may have nice benefits if you use your card often, but if you ever want a credit card that will actually work for you and provide you the information you need as one of their clients, I would encourage you to look for a better card. You are just a number to these people, and they will jerk you around with unprofessional service all the live-long day.

Used Walmart MC and disputed a transaction. Its been almost 6 months and no resolution. Each time you call in, there is a different response, all misleading as to the truth. Their customer service team and supervisors of resolution do not know what is happening and can not explain why there is a delay, as we try to find out if there is anything at all we can provide to make sure we are not holding up the process. It is unclear why there is a delay, no reason has been provided to us and excuses and lies are the only thing that becomes apparent.

After accumulating reward dollars, I was unable to apply them to my online walmart.ca order. After 2 days of calling for help and getting nowhere with their silly suggestions, called for a manager. He simply transferred me to the rewards line where I was told I needed to speak to the Walmart Financial. Nobody knows what is going on or how to rectify a problem. You may get rewards but won't be able to apply them to your purchase. Choose a card that won't restrict your reward purchases.

First, they added balance protection insurance without my knowledge and were charging me. When inquired they said if you do not want it we will return the money. However, they refused to make an investigation. They did refund all the amount they charged. Next, if you have a credit balance it is extremely difficult to get a refund. They tell you it will take 30 business days, which is nowhere written in the terms and conditions. Every time you call to inquire you get different versions and different explanations. I have lodged a complaint and would advise you not to even consider this credit card. There are hundreds of good credit cards available out there.

I call their customer service to discuss one charge on my credit card and they couldn't give me any information about it. I tried asking them to transfer me to their supervisor and he put me on hold for 20 minutes and came back and said the supervisor is busy and cannot take my call right now. I mean why make me wait if that's what you are going to say!!! They couldn't tell me what the charge was for which is ridiculous. I DO NOT recommend this credit card to anyone. Please do not apply Walmart Mastercard, the customer service awful!!!