If I could give zero stars I would. Card arrived. Took FOREVER to get thru to activate. Finally got it activated after waiting on hold for almost 2 hours. Guy tells my husband it is activated and to have a good weekend. Never said there was anything wrong. Next, we try to use the card - it wouldn't work. So again we call in and are on hold. A woman answers saying "Walmart security". My husband talks to her and she says the card is blocked?! And that he needs to send in proof of address and proof of ID. Umm, he JUST got the card at the address. They mailed it to,- our address!!! And why approve someone for a card then ask for proof of ID? Horrible customer service. I sent an email to The Ombudsman to file a complaint. They are likely located in the Philippines too. WORST CUSTOMER SERVICE EVER
Walmart MASTERCARD Consumer Reviews
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Earn 10% cash back on all purchases for the first 3 months (up to $2,000 in total purchases). Plus, no annual fee in the first year, including on supplementary cards. A welcome offer value of $350.
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First, they added balance protection insurance without my knowledge and were charging me. When inquired they said if you do not want it we will return the money. However, they refused to make an investigation. They did refund all the amount they charged. Next, if you have a credit balance it is extremely difficult to get a refund. They tell you it will take 30 business days, which is nowhere written in the terms and conditions. Every time you call to inquire you get different versions and different explanations. I have lodged a complaint and would advise you not to even consider this credit card. There are hundreds of good credit cards available out there.
So I got this card I can save 15$, but wow, it's been a few months, and customer service is so difficult to deal with, that I simply must cancel my card. 1) You keep getting transferred a lot because the amount of tasks each person deals with is extremely limited. This would be okayish if one didn't have to repeat their name/phone number/full address/reason of transfer each and every time. This is not the case with other companies. 2) One can't make a complaint or feedback to their supervisor, they say everything is recorded, and that is all they do, but who is going to bother to listen to that? If they had written it instead, then there would be a person in charge of that which could check in much less time the written complaints and feedback. 3) You can't make a payment to them online before having received the card, only by check. They won't give you your card number, even though you passed all their identification question. They don't properly take your address, even though you have provided them with a photo ID with the unit number, and even called them once before to advise them.