Walmart MASTERCARD Consumer Reviews

I opened a Walmart Mastercard after being hassled at the self-checkout at Walmart. Promises of $10 credit and another $20 credit, etc. Took 2 weeks to receive my credit card in the mail, after which registered for online billing. However a week later still could not see my online account. Called many times to discover they had a "security block" on my account and they promised to fix it and nobody ever fixed it! After calling in for the last time at 10:30 am on Friday in Canada, told that there was no Manager available in the Philippines to escalate this with. Again, more promises to fix this problem. Sick and tired of bad customer service and lies to fix it, so cancelled my card. They told me the $44 Rewards I had earned were now forfeited and my credits were now also forfeited. This is a SCAM card, DO NOT GET this Mastercard, you will be very sorry. Waste of my time and money.

Don't fall for the Walmart cashier spiel about getting a $25.00 credit on your first statement. It'll never happen, trust me.

Walmart Rewards Mastercard is the worst card I have ever experienced. Customer service is the worst, I waisted about 15 total hours to explain to them that I haven't received my card and was charged for interest. The delay was from their end. They informed me that I will get $10 the first time using the card, and then when I decided to use it, they informed me that I am not eligible for that $10 because I did not use it in the first month. People in customer service are not qualified people and don't know what does customer service representative mean. I will cancel my membership as soon as I got rid of the interest charges I got because of their delays.

They have added my rewards value of money to my debts to be paid by me!

The so-called rewards are just a way to lure you in and they start putting on interest, other cards if you incur some interest and call would remove the interest but not this one. When I called the lady was ill-trained and had only basic English, instead of listening and replying to my request she just kept on repeating her speech and finally when she understood she refused. I demanded cancellation, for that I was transferred to another agent who said that you are going to lose your rewards so I told him: keep the reward and I'll pay the pending amount including the interest, just close the account. Glad to be out of this short but painful experience.

Walmart Mastercard service is so pathetic that we can trash it.
That’s what I and thousands of North Americans already did, below are the worst features:
No Proper Customer Service
No proper online monthly statements
No proper and convenient payment methods
No communication
The card didn’t arrive till 3 months after signing up
The card doesn’t work in Walmart itself during the first usage
There were fake line items of usage which were not even used
Fake promises of rewards for every 5 dollars spent however when enquired the customer service behaved as if no rewards were promised ever
Walmart customer service is never approachable and reachable and never willing to take any responsibility!

Your rewards can just disappear whenever they want and the reasons can be a bouquet of unrelated matters of their choosing. Dealing with customer service is pain and leads nowhere, just use a real reputable banks card instead.

The service is terrible! Points are only credited if you swipe your card. Tapping your card does not
give you any points. The machines at the store do not work most of the time. Payments made at other stores are denied despite having a clean record. I will NEVER AGAIN use Walmart Mastercard!

I was away in a different country, the borders were closed due to Covid-19 when I returned 9 months later. They cancelled my Walmart Mastercard. I had close to $600 in reward dollars. They took that, customer service was a nightmare. Never again, read reviews before trusting these scam credit card companies. Walmart rewards belong to Capital One. What's in your wallet. Certainly isn't Walmart rewards or Capital One. And for the record was is Walmart supporting these thieves.

After accumulating reward dollars, I was unable to apply them to my online walmart.ca order. After 2 days of calling for help and getting nowhere with their silly suggestions, called for a manager. He simply transferred me to the rewards line where I was told I needed to speak to the Walmart Financial. Nobody knows what is going on or how to rectify a problem. You may get rewards but won't be able to apply them to your purchase. Choose a card that won't restrict your reward purchases.