Walmart MASTERCARD Consumer Reviews

My card was blocked so many times and these stupid customer service representatives from the Philippines couldn't help!

Keep saying someone will help me then drop my calls and give me a different number to call over it... I haven’t received my card in three months don’t go with them! The worst Mastercard company! I’m calling to cancel and speak to a manager!

I got a credit card from Walmart. I used it and shortly after I was told my card was locked by Walmart and the security department had to verify my identity and I needed to fax a copy of my Drivers license and utility bill. It’s been over two months. I keep calling to ask if the fax was received and status on the review Walmart security department says they are doing to only be told that someone will call me once the review is done. These practices by Walmart are crazy and there is no manager or supervisor overseeing the Philippinos answering the calls. This is the first time that I had been approved for a credit card online and such weird practices have been used by the creditor. I would not recommend Walmart Credit Card to anyone. Why bother give you a credit card if you don’t want the customer to use it. Your fraud department needs an overhaul. Walmart secret shoppers racially profile blacks while they shop and is not a good practice

They are a fraudulent company preying on newcomers. The card is free, but the cost and risk are too high if there are any issues with automatic payment, unidentified transactions. They reported incorrect info to the credit bureau and then said sorry, it's already reported, so they can do anything. My score fell from 817 to 647 after working for years to build my credit as a newcomer! Stay away from this credit card. It is the worst ever!

The service is terrible! Points are only credited if you swipe your card. Tapping your card does not
give you any points. The machines at the store do not work most of the time. Payments made at other stores are denied despite having a clean record. I will NEVER AGAIN use Walmart Mastercard!

I got the Walmart credit card when I shopped for $50 and they gave me a $15 discount for it. Then I called to activate my card but they tried to upsell like there is no tomorrow, trying to sell life insurance and lots more, I kept saying I don’t want anything else but there was no stop so I lost my trust and cancelled the credit card. Then I got a bill asking me for that $15 back. So much time and stress over this.

In April two large fraudulent charges were posted on my card. I phoned and notified them they were not mine. Walmart agreed the charges were weird however, they didn't take them off my account. Said they needed to investigate. Three months go by with me calling in periodically to check the status. Today, in July, I closed my account and filed a formal complaint as the charge still remains. I checked my credit rating and it has dropped 113 points over this (815 to 702). Last month the security department told me it was fixed and to wait until the next billing statement. This month they said the same thing. I will be contacting the credit bureau to try and restore my rating. Stay away from this junk and don't get caught up in their spiderweb of incompetence.

Very poor process of unblocking card, it will take two weeks, doesn’t explain why they blocked the card, they will ask you personal information over and over and over and yet it is not enough to help me resolve my problem. It is already two weeks since the card was blocked, and told to wait for another 7 to 10 days, I cannot use my card,

Had fraud on my card so, got a call about it and the guy asked me as well not normal questions. Some hours later we got a call from our bank and they needed our info because someone made a transfer. So, as well he needed our PIN # to fix the problem, after talking to him for a while he mentioned all this info that I gave this guy some hours before from Walmart MasterCard (the info we never used anywhere else)... The phone number was from New York so we knew it was not our bank. We called MasterCard and explained to them what had happened and we would like to close our account because we can’t trust them after this horrible experience... We tried 3 times and every single time they listen to our story and then put us on hold and after waiting for a long time it disconnected... Walmart MasterCard can’t be trusted!

1. Got this card for my teenage kid, tried 3 times to activate text alert/notification, NEVER works.
2. Only received a paper statement a couple of times, NEVER received any paper/email again since then.
3. Tried 3 nights to check balance/statement online (Jun 21 - 23) in order to pay, NEVER works.
4. Tried to call customer service (Jun 23) after 10 hours of work but customer care closed, hope to talk to someone as payment is due, pressed lost/stolen dept but then card was blocked automatically without even anyone talked to me (I had and have cards of other banks, never had that happened!). The automated message said someone will call within 24 hours but NOTHING happened ..... To Be Cont'd