Walmart MASTERCARD Consumer Reviews

Good basic card with the worst service. With this card, customers can use rewards once the amount reaches $5. Worst service - so many disappointments! 1. They upgraded the website - that’s the biggest disappointment as it’s very inconvenience to a user; one can review only 3 or 4 transactions (laptop screen can accommodate only these many as a transaction has so much width gap from other) to see other one needs to scroll up or down; 2) Customer service is below average. I had to call 3 times to get reissue additional card and every time I was promised I would get in the next 7 to 10 business days. 3) Online messaging communication is not helpful. You send any message they respond by identical message - "sorry, this can’t be answered, please reach us on phone"... I have 3 replies to my messages which are identical like this. 4) Another worst feature is that pending transactions and approved transactions are mixed when you see it online which is very confusing. Raised inconveniences but no hope. I didn’t cancel my card as it’s not going to help me. So I have started using another card, which pays rewards annually but has good customer service and easy to use a website. I have a habit to review transactions 5 days a week. If you like to review your account regularly then you would be frustrated by the Walmart MasterCard website.

Walmart credit card is just OK. Sure, you have no fee, rewards are pretty much the same as any other but the customer service - terrible!!!

I got my Walmart Mastercard beginning of this year and the system was not proper to check transactions easily so I haven't seen that, I was paying insurance fee and something more that I didn't accept. I called Walmart they gave me a Canada Life insurance customer number. The woman that I talked about didn't even listen, she was so rude and didn't care anything I told. I don't who even hire that girl. She just talks robotically and insanely rude. Even I need any insurance I wouldn't get from them.

So, I overpaid my Master Card by $430 called 3 times to have it hung up on me after an hour each time. Once I get my refund I’m cancelling my card this is horrible!

I recently found fraudulent charges on my credit card, I had no idea what these things were... So I googled the company names and was like - what??? I never ordered anything from these websites… These are hundreds of dollars of charges… After being on hold for about an hour which I understand it can take a while especially during a pandemic… I finally get a human being on the phone and explain the situation… she politely asks me if I mistakenly signed up for a free trial or subscribed to something I explained no and that I have done my research and looked back on my transactions I did not make these transactions… she was like - ok, I will have to transfer you to the security department… After again maybe half an hour of being on hold the representative abruptly comes on the phone asking how he can help… I start explaining the situation and give him my card number. He rudely cuts when off when I was talking and basically repeated what I had said. I started saying I'm calling about charges I didn't make on my credit card he interrupts me while saying that and yells on the phone… I SEE YOUR CALLING ABOUT CHARGES ON YOUR CARD… Then he says - do you remember seeing something on Facebook or Instagram about winning a free phone and do you remember putting in your credit card? I said - no, I never did that! I try to explain in more details and he cuts me off again… Saying “really you don't remember let e repeat it again for you slower” (like I'm stupid) and he repeats it again and I said - NO I DID NOT MAKE THOSE TRANSACTIONS… He was like - ok, I will note you say that you didn't make those charges… Eventually, he cancelled my card and said he'd be sending me a new one… He talked down to me like I couldn't understand how a credit card works or what internet fraud is… I could not believe how he spoke to me and he completely changed his tone when I started getting angry… I am so angry never have I ever had such horrible customer service!!!

I spent hours on hold no one answered. Finally, I got someone and they immediately hung up on me! Called back for 3 days and no one answered. Finally got someone again and they said they couldn’t help me and transferred me back to the queue and spent another 3 hours on hold. I don’t think they know what they are doing. They probably shouldn’t be trusted with your money since they can’t handle simple phone calls from their customers!

Used Walmart MC and disputed a transaction. Its been almost 6 months and no resolution. Each time you call in, there is a different response, all misleading as to the truth. Their customer service team and supervisors of resolution do not know what is happening and can not explain why there is a delay, as we try to find out if there is anything at all we can provide to make sure we are not holding up the process. It is unclear why there is a delay, no reason has been provided to us and excuses and lies are the only thing that becomes apparent.

In a recent website redesign, Walmart's master card has taken a giant leap backward. There is no facility to download transactions. Now I have to manually enter month's worth of transactions into my personal accounting software every month. Walmart's master card was my main card. I will switch over to another card gradually and will stop using it because of this huge inconvenience.

Spent three hours getting transferred around and waiting on hold. When someone was finally willing to help they lied about activating my card. My issue is still unresolved. Absolute clown show!!!

If I could give zero stars I would. Card arrived. Took FOREVER to get thru to activate. Finally got it activated after waiting on hold for almost 2 hours. Guy tells my husband it is activated and to have a good weekend. Never said there was anything wrong. Next, we try to use the card - it wouldn't work. So again we call in and are on hold. A woman answers saying "Walmart security". My husband talks to her and she says the card is blocked?! And that he needs to send in proof of address and proof of ID. Umm, he JUST got the card at the address. They mailed it to,- our address!!! And why approve someone for a card then ask for proof of ID? Horrible customer service. I sent an email to The Ombudsman to file a complaint. They are likely located in the Philippines too. WORST CUSTOMER SERVICE EVER