Walmart MASTERCARD Consumer Reviews

The customer service team are horrible and unwilling to help. I ended up being put on hold and the lady never came back. NEVER had such a horrible experience. What a joke this company has to treat their own customers like the way they treated me.

I always try to pay my card off as soon as possible, mostly before the due time. There is a time the due date is on the 23rd. I paid on 20th, I happen to have an automatic charge posted on the 19th but when I paid it did not appear. Then the next month I was charged an annual interest at 130% for this amount I happened to miss because it is visible after I have paid my balance. I then called customer service. The first time I was disconnected after 20 minutes waiting; the second time I was told the person cannot access my account thus he was transferring to me another person and got disconnected again. Now I am still on the call waiting...

I reluctantly signed up for the card at the cash since I was promised a $ 25 rebate on the next purchase. I never got the card, never got a statement, but finally, yesterday, I got a text saying I was behind in my payments. I only used it that first time because of course I couldn't because I didn't get the card. Two hours on the phone yesterday, being transferred here and there. Apparently, my unit number was missing from the application, although I carefully gave it. First-person on the phone fixed it. But then I was transferred over and over again. Final Department seems to be Security who wants to verify me. They wanted my address from 20 years ago. I gave it to them. They said they will call me back on my phone to verify it is me. I waited, the phone never range but got a voicemail from Walmart saying to call them back on the number on the back of my card. I don't have a card!!! Called again, transferred 4 times, got Security Department, he said he'd have to call back on my phone, never called back. On hold now for 45 minutes while Security is doing??? I just want to pay the bill and then quietly cancel the card. What a mess.

I called today supposed to ask about any payment deferral for my monthly dues as for the pandemic Covid-19 has cost me my job and the agent I talked to was very rude. He just told me right away that they don’t do payment deferral and to call the Canada Balance Protection plan as he said I am eligible for it. I told him I don’t know that there is that kinda thing in Walmart MC. He just said call them, in an irritating voice. Then I told him how would I call I don’t know their number and better give me the number! And then he right away asked me if I am going to pay a $200 balance. I asked him why I should pay it right now and I just paid my minimum already! I just checked my statement of account and there is nothing new for the month yet! What a rude agent. Before he could hang me up, I hanged the phone already. Then came calling the Canada Balance Protection Plan to file my claim. An agent answered my call after a 30mins of waiting. Looks like they would never ever give me or you a claim for any job loss or anything to claim for. They always have these “Limits and Exclusions policy” thing and it is ridiculously impossible to have complied. I wished I just didn’t apply this Walmart MC. They will never ever help you in times of this kind of situation.

Customer Service including the Supervisor have no idea what they are talking. I called to request to stop pre-authorized payment and it went thru. I called and dispute the transaction, they pushed all responsibilities. Be careful what they promise you as at the end of the day, they will tell you everything is done and can not resolve.

This is the only credit card company that penalizes you for having no balance owing and make every payment before the due date and paying in full. They drop your credit limit which, therefore, plays with your credit rating. Well, you lost yet another customer and will never get another dollar from me. Sure hope your company goes under and more people realize Canadian's don't need your service.

They lie about all rewards. It is a scam by the Walmart company. First by giving customers false information that if you spend this much you will get 15 dollars rewards within 5 business cycle, which no one receives. When you call them they do not give any information because they also do not know how it works. Trying to call them the past 5 days no one is picking up the phone. Very very poor customer service of Walmart and rude too.

Horrible customer service, they have zero knowledge and they are very rude. They also have ridiculous rules, my card was worn out and I requested a new card, they said they will deactivate my old card right away when I request for a new card that means I will be stuck with no credit card for almost 2 months until I get the new card in the mail. Also, I had some big amount of credit back to my credit card (refund of 9000$) and when I asked if I can cash it out, the customer service representative had no idea what I was talking about. She didn’t know anything and she was extremely rude. Also, I had to deal with fraud from the cheap air company and I wanted to put the amount ($1700) on the dispute and they said because it was more than 30 days ago, they can’t do anything about it. Very disappointed and will never recommend them to anyone. Worst Desjardin Insurance!

I use my card to book an online hotel by booking.com but unpaid cash at the property. After 3 months I found out that the customer service called me and said I have some balance didn't pay it. I told him am not using it but I will pay it's only 50$ and I went to Walmart shopping center and I paid it after 4months I received a call they told me that I still owe 678$ in my balance to them and I have to pay it. Then I told them I didn't use it! After they check my account they found out some online dating! Obviously, someone hacked my card and start using it in some online dating and porn websites. I told them to block my card so they can't use it. Also if something unusual happening especially if it's an online website they should inform me or notified me about it. if I confirmed it that's means I use it. If not they should block the website! But with Walmart Mastercard, they didn't care and let it happen. Now I owe them $1023 + interest which I didn't use it or consume it and yet still sending me statement they want me to pay it. The worst customer service, worst problem solving, worst company! I recommend everyone read this comment stay away from this company! You gonna regret it that you choose Walmart Mastercard!

I paid my first month's Master Card at Walmart week before the deadline. I paid both mine and my wife's cards which both had balances on them. They applied both payments to one card and thus charged interest on the card not paid off. When I asked at Walmart they said they could not do anything about it. They made the mistake. I called Master Card and they did transfer the credit to the other card but would not write off the interest because it was past due. It was past due, only, because they put the two payments I made on one card. They told me I had to pay the total bill and call them back. The worse service I have had with any credit card or store service department. FORGET about the $25 signing bonus, the HEADACHES are not worth it.