Walmart MASTERCARD Consumer Reviews

Don't even get this MasterCard! Nobody will help you! Not even customer service... It is a bad company doing fraud! No customer service! The card is blocked from transactions and they will keep it blocked... They will say we will call you back but nobody will and nobody helps...

Was promised a supervisor will call me back in 24 hours but never did. Called back 2nd time and insist on waiting for the supervisor to answer the phone and I had to wait over 1 hour for someone to answer.
Customer service is so poor.

Please do not use a store-issued Walmart Rewards Mastercard ever unless you have automatic payment of your balances. Let me explain why. The main issue is at some point Walmart Mastercard will send your Walmart Mastercard bill late and charge you interest or you will have a disputed charge on your credit card. You can never prove that you received your bill late as Walmart Rewards Mastercard does not postmark the date on the envelopes that they mail to you. If you have a dispute with an in-store purchase because you used the Walmart Rewards Mastercard and you ask for the resolution department at Walmart Mastercard resolutions customer service 1800 number; They can never ever help you as you can not email them supporting documents validating your concern. If you take your request for a Walmart Mastercard credit card purchase dispute to the Walmart store with your supporting documents they will give you an 1800 Walmart customer service number which again can not help but Walmart Customer number will give you Walmart head office which will send you back to the Walmart store level and they, in turn, will send you back to the Walmart store level which in turn will send you back to Walmart Rewards Mastercard. It’s a vicious cycle so as a credit card user please do not use Duo Bank of Canada, the bank that administers the WRMC (Walmart Rewards Mastercard) on behalf of Walmart. PLEASE use one of the big 5 major banks in Canada as they will protect the customer in case of a dispute and not send you into a vicious circle as a consumer to resolve your dispute. Please protect your money and do not support Walmart Rewards Mastercard as you will be left unprotected in cases of dispute.

My Walmart MasterCard was closed due to inactivity for 6 months, without being even told if this! I have never had a credit card closed in this manner. I went to a Walmart store and attempted to use my card and it was declined 3 times, with a negative balance. This led to a series of calls that informed me of the closure of my account. Each and every customer service representative was very unapologetic for what I was experiencing and, actually quite rude! I ended up, due to sheer frustration, telling them to cancel my card... No apologies were offered. Disgusting customer service!

Used the card for several months, and got paper statements a few times, but everything stopped for a few months, no email statements, no paper statements. Could not even log in to my account as it seemed it forgot all my personal information.
Terrible customer service, could not reach anyone for hours.
Don't sign up for this or don't use your card at all!

I called in March to close my account and the representative didn't tell me my balance owing. Now it is April and I get a text saying I have a balance owing. I am mad today at the service. What part of cut-off my serviced do you not get?! Obviously, you cut off a service they give you a final bill...

Applied for the WM MC was approved, card sent, activated it, went shopping, then they blocked my card "due to security verification and was told 5-7 business days before they could even unblock. Asked me to fax in documents, which I have done. First off, who uses faxes in today's world? 2nd, 5-7 days??? This sounds absurd for the length of time.
Was indicated someone had called in with my account# on which I have no idea who this person is (they gave a name and phone # they called in from) but am not buying this. Sounds like they made up a name to give me. I have only used the card 1 time online, 1 at a Walmart store and then at a grocery store.
Update, April 14th,
Duo bank responded to the review (this review) inviting me to call in. I did (call in).
I got the same lady, this is now 4 times reaching that EXACT same person, who by the way has no place on this planet answering phones or dealing with clients.
I asked her does anyone else works there? No response to that.
So the fax that was sent 3 days ago, was "just received today 3 days after" wow I guess Canada Post sent it to them after travelling around the world a few times. Now 3-4 days has passed and I am still being told 5-7 days.....No explanations, nothing.
Having dealt with several other credit cards and well over decades, this is the first time I have ever dealt with some of the DUMBEST people on this planet.
They do NOT take security seriously, they do NOT provide explanations properly, and they certainly do NOT respect their clients.

The so-called rewards are just a way to lure you in and they start putting on interest, other cards if you incur some interest and call would remove the interest but not this one. When I called the lady was ill-trained and had only basic English, instead of listening and replying to my request she just kept on repeating her speech and finally when she understood she refused. I demanded cancellation, for that I was transferred to another agent who said that you are going to lose your rewards so I told him: keep the reward and I'll pay the pending amount including the interest, just close the account. Glad to be out of this short but painful experience.

Worst experience with a credit card company. On hold for over 3 hours and hung up on 7 times. That was just today's battle. I've been trying to resolve an issue for 2 1/2 weeks now and still no luck. I can honestly say once I get through I will NOT be keeping this account anymore... do NOT recommend it as the customer service is terrible and they don't acknowledge when they make a mistake... Do your homework beforehand

Walmart Mastercard service is so pathetic that we can trash it.
That’s what I and thousands of North Americans already did, below are the worst features:
No Proper Customer Service
No proper online monthly statements
No proper and convenient payment methods
No communication
The card didn’t arrive till 3 months after signing up
The card doesn’t work in Walmart itself during the first usage
There were fake line items of usage which were not even used
Fake promises of rewards for every 5 dollars spent however when enquired the customer service behaved as if no rewards were promised ever
Walmart customer service is never approachable and reachable and never willing to take any responsibility!