CIBC Aventura VISA INFINITE Card Consumer Reviews

Don’t waste your time with CIBC. The main bank system and the rewards department cannot figure out who does what. You make any change to your details you need to wait 3-5 days to do book a trip. Then after that they still can’t help you because their systems just don’t update or work together correctly. I wasted over a week and many hours trying to get help. No one knows what they are doing. Wanted to book airline tickets for my family trip to BC this Christmas and there is an error in their system that no one that no why’s or can fix it. Was told sorry it may take weeks to fix and you can use your points for airline tickets. This is after waiting a week for their systems and by that time prices of tickets went up by 1K and flights I wanted was no longer available. Told me nothing they could do. They said I can put a complaint in and only way to maybe get a call back is to then escalate the complaint. Otherwise they just sit in a database. Lol. So no care about your complaint and no care that now I could not afford the trip for the family because I was banking on using those points.

Literally talked to about 10 people and most people didn’t know what to do or how to do it. If it’s not on a script then they can’t help you. Will just waste your time sending your call to mother departments.
So angry at the service and knowledge that I’m thinking of changing banks altogether.
Horrible experience. Don’t waste your time. You will not get the service you expect. There are other cards out there you can count on in terms of using your points.

We purchased a long-haul flight for my niece who flew home to a different destination in Canada than the rest of the family after our vacation in California. We booked her seat at check-in the day before when we called to speak with an agent but when we went to the airport the next day, we were told the flight was oversold. She now did not have a seat and they kept saying she would not get on the flight we booked or likely the one the next day. Air Canada did not say when she would get home nor offer us any flights on an alternate airline or food or a hotel. The economy ticket you purchase with your points is fine with airlines who do not oversell their flights, e.g. WestJet, and we are fine if we do not sit together on a flight if you select your seat at check-in. We just want to get on the flight we chose and paid for with points and cash. We will never fly with Air Canada again whether it is using this reward program or paying for it ourselves. Otherwise, have been happy with the benefits (Lounge Pass, extra insurance) and previous rewards.

CIBCs website didn't allow me to choose any options for the car (snow tires) in an area that requires snow tires by law. Rental car company ended up charging me an extra 300 dollars for my "reward". In total this rental probably cost me 500 dollars for 3 days, when quoted on your website as 30 dollars a day. If I avoided using this website I could've found a car half this price with snow tires. This is probably the worst experience I have ever had booking any sort of travel. I would never use the CIBCs reward system ever again and I am strongly going to advise that people avoid this system and the Aventura credit card.

Been accumulating points for six years now. I've got to wonder why when doing a flight comparison shop, posted taxes and fees on the rewards site turn out to be more than 1/2 the regular inclusive ticket price. $1500 in taxes after expanding a bunch of my arduously accumulated points when the regular fare posted on Expedia is $2200? I might as well have not gone with the card at all and saved myself 6 years worth of annual fees.

The card isn't worth a nickel. I have this card now for several years with 168,000 points. Tried booking a flight and the website does not allow you to choose "to"/"from", it will prompt you to choose from the "list" but there is no list. Their customer service...terrible. 15 mins waiting to speak to someone only to be given the brush-off!! My LAST go around with this useless piece of...plastic!! Thank-you CIBC, I guess I will have to grow wings and fly to my destination like your stupid penguin!!