Credit Card Reviews

CIBC Aventura VISA INFINITE Card Consumer Reviews

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(35 reviews)
1.6 out of 5 stars:
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Horrible customer service

by Ian M on Jul 15, 2021
1 out of 5 stars

To begin with, their travel options are extremely limited. For example, you can only rent a car at some North American airports. If you need a car for a weekend from a local rentals office, which is a 10 min walk from my home, or in Europe or Asia, you are out of luck! You can call, but it will take up to several hours to get to a representative and you cannot browse through all options and prices. Also, I submitted for a refund for Air Transat flights that got cancelled back in June 2020 and it takes forever to get my money, although other travel agents get it done faster. And then it will be 6-8 weeks more to get back my points I have used to make the booking!! The customer service is awful and they hang up on you because "they have no additional information". The collection rate is bad. The access to lounges is useless because they are either closed for COVID or overcrowded. Find a better card.

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Rental car

by Rockyrocky on Jan 28, 2020
1 out of 5 stars

CIBCs website didn't allow me to choose any options for the car (snow tires) in an area that requires snow tires by law. Rental car company ended up charging me an extra 300 dollars for my "reward". In total this rental probably cost me 500 dollars for 3 days, when quoted on your website as 30 dollars a day. If I avoided using this website I could've found a car half this price with snow tires. This is probably the worst experience I have ever had booking any sort of travel. I would never use the CIBCs reward system ever again and I am strongly going to advise that people avoid this system and the Aventura credit card.

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