CIBC Aventura VISA INFINITE Card Consumer Reviews

I’ve almost waited 1 hour and 36 minutes in order to request the refund for the ticket I bought with them and now instead I get nothing than wait for ridicule customer service which is almost there is no excuse for such long hold time that they keep you and because of this they charge you 139$ annual and the service they give you isn’t worth it at all!

I wish I could upload the screenshot here. I was on HOLD for OVER 2 HOURS before I decided to hang up. Such a pathetic customer service experience.
CIBC spends Millions on marketing campaigns and promotions but they can't afford to hire more customer service representatives to address customer issues.
Disgusting...

Wait times with CIBC Rewards center are absolutely embarrassing. I’ve called twice now and am currently on hold for over 2 hours. It’s a complete joke. I requested a points refund over 3 months ago. Was supposed to take 4-6 weeks and never heard anything back. Their “callback” feature, if you even want to call it that, doesn’t work and they never called me back. Emailed them 4 times in the last 2 months and never even got an automated response. TERRIBLE

I booked a flight with them which I had to reschedule due to Covid restrictions.

The wait time to rebook the tickets has been preposterous. Also, I was able to get to a call center associate who advised that my call will go to the ticketing department and I should expect a call back in three days. Guess what, I missed one call and I had to go through the same process again. The ticket prices became double by the time I was able to reschedule. DO NOT BOOK A FLIGHT WITH THE REWARDS CENTER.

I have been on hold for 1 hour. I purchased a trip last night and received confirmation. Just now received an email saying payment now hasn't been processed and requires me to call in to process the payment.
Why can't this be done online? Why did I receive confirmation and issuance of the ticket if the payment was not processed? Why do I have to call in separately and wait over an hour... thus far?
If you do get Aventura prepare yourself for incredible, tremendous frustration!!!

We purchased a long-haul flight for my niece who flew home to a different destination in Canada than the rest of the family after our vacation in California. We booked her seat at check-in the day before when we called to speak with an agent but when we went to the airport the next day, we were told the flight was oversold. She now did not have a seat and they kept saying she would not get on the flight we booked or likely the one the next day. Air Canada did not say when she would get home nor offer us any flights on an alternate airline or food or a hotel. The economy ticket you purchase with your points is fine with airlines who do not oversell their flights, e.g. WestJet, and we are fine if we do not sit together on a flight if you select your seat at check-in. We just want to get on the flight we chose and paid for with points and cash. We will never fly with Air Canada again whether it is using this reward program or paying for it ourselves. Otherwise, have been happy with the benefits (Lounge Pass, extra insurance) and previous rewards.

Customer service absolutely useless. I tried to redeem my points for a flight, the CR individual was charging me double then what was online. After 30 mins of explaining it, he still couldn't provide me with the amount that was displayed on the AIR CANADA web site!!! I called back an hour later and I missed out on the flight because of his ignorance. THE WORST CREDIT CARD, I since cancelled my card! HORRIBLE EXPERIENCE

CIBCs website didn't allow me to choose any options for the car (snow tires) in an area that requires snow tires by law. Rental car company ended up charging me an extra 300 dollars for my "reward". In total this rental probably cost me 500 dollars for 3 days, when quoted on your website as 30 dollars a day. If I avoided using this website I could've found a car half this price with snow tires. This is probably the worst experience I have ever had booking any sort of travel. I would never use the CIBCs reward system ever again and I am strongly going to advise that people avoid this system and the Aventura credit card.

CIBC Visa is not a card worthwhile to have in your wallet. I’ve got the card blocked by the CIBC after I started using it and they didn’t call to provide any details.

I work for CIBC and get this card for free and only use it to get my free lounge access when travelling. The whole thing is a scam. The cost of the ticket is based on distance and is fixed. Which means, if the price goes down, you won't get any discount. On the other hand, because of the limits they put, if the price goes up, they'll charge you the difference. Also, the taxes and fees aren't included in the number of points required and are set by CIBC very liberally, about 40 to 50% of the ticket price you can find elsewhere. And using point for paying taxes is 100 for a C$1. which is way less than their advertised 2.5 cents per point value. But if you do not have enough points and need to use your money, the conversion rate is somehow 3 cents per point! Robbery! There's no point calling the Customer Service as they all tell you that those are the rules. Do yourself a favour and choose a card that has a dollar value attached to your rewards.