Compromised card
by Geo - CAN on Jul 22, 2020
1 out of 5 stars
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HomeTrust Secured VISA Consumer Reviews
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Review author
Well - this card used exclusively for travel was compromised while living in my safe. I got a statement with a charge from a UK company. Not a lot of $ but not mine. 1 hour, 4 hang-ups on a Friday to cancel the card. Now I have to call disputed charges as we are after regular business hours (three calls to find this out with menu requiring 3.5 minutes to navigate) two of the calls were to express my unhappiness with their process which if done correctly would have been within the timelines. Their dispute resolution states "you must call us immediately" So the next week I tried again, their auto system ends with a Spanish voice and hang up (I did this process twice as I could not believe it) I had to call and wait 10 minutes to be transferred to the number because I could not access directly. Then all they did was open a ticket of which I would hear in 15 days - if I did not........ call back...... really? So now I wait. I actually don't need this card and I sit wondering why I have now spent about 3 hours of my time to resolve an issue not created by me.