Worst insurance company I've ever been with
by Amanda Kobetich on Sep 19, 2023
1 out of 5 stars
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First its 2023, keep up with everyone else. The app is for dental which now a days no on needs, the health side doesn't have a app, so you need a computer to submit. Submitting you have to enter your info every SINGLE time, doesn't save.
Second, EVERYTHING comes back denied, After waiting a MONTH.
Third, call times are insane. You call right at 8:00 am and there's an hour wait. If you call after 10 am there's just no getting through, nor is there a time to wait they just hang up on you.
Customer service is terrible, rude and I'm assuming they have no staff.
YOU should just close. NOT a successful company at all. It's terrible how you even have customers.