Canada Life Life Insurance Reviews

My Uncle passed away a month ago, before he passed he gave me his SIN number and policy number and told me I am his beneficiary for his life insurance. I called them 5 times since 5 weeks ago and they keep delaying things, 1st time I called they told me I'd get the paper work within 7-10 business days after I made a death claim, I called again 10 business days later they said it takes time, called again a week later same thing. Finally called again 2 weeks ago and they said if I don't receive the paperwork by March 8th then to call again. I called again and now they say I am not listed as beneficiary and that they will send a message to his agent to call me back. This company is disgusting truly!

CLAIM reimbursement time and wait times for agents on phone don't get any worse than this. Company is an absolute TRAIN WRECK. 4 endless 7 phone calls and 3.5 months later and no reimbursement sent yet for standard claim that we've done for years. Service gets worse /longer with each passing month. One Rep tells you 7 days after several past calls had reps saying the same thing. That was 3 months ago calls. They acknowledge the claim and nothing of in question but they just can't seem to get anyone to refund your out of pocket. How simple and quick this process must be but NOPE. Why don't you take some of the profit and hire competent people that actually want to work? People that have bills to pay and families to feed. Maybe pay them some real money to do the job correctly? Just a thought. This company seems to be very mismanaged or at the very least needs to clean house soon with employees. I didn't think the rating could drop much from a 1.3 five months ago but sure enough it's now 1.2/5.

Le service est horrible. Les employés ne sont pas polis, ils ne sont pas formés correctement et ils n'arrivent pas à traiter de simples demandes. Le suivi des demandes est médiocre. En fait, il n'y a aucun suivi de fait. Ils refusent de couvrir des éléments qui sont dans le contrat d'assurance. Je vais évaluer la possibilité de déposer une plainte aux instances qui protègent les clients de ces pratiques abusives de la part des compagnies d'assurances.

They do not appear to care about customer service (i have been on hold for a long time, every time i need to call, clearly they do not appreciate that I too have things to do with my time, if I email them a question, it can take a month to get a response from them) They also don't seem to care about mental health, their coverage for mental health is extremely limiting only allowing for a psychologist appointment and doesn't allow for certified cognitive behavioural therapy, this is an antiquated way to do things.

Long phone wait times.
Extremely RUDE customer service agents.
Take forever to process your claim or they don't do it at all.
No empathy for customers and their time.
If you have an option, stay away from these people.

Zero stars!

Waited for 1 hour and 25 min and was connected to an idiot rep who couldn't provide any answer and she tried to connect me with another department and dropped the call.

They should change their name to Canada death, as I don't see how can it be any life in it

Peachy, just peachy.

I called the customer service multiple times, and they are always rude, not wanting to help. They've hung up on me multiple times, pretending they don't hear me (the first time someone told me that). Additionally, the website is a mess; you constantly get lost. When you click on a submission detail, it redirects you to nowhere.

This is what Canada Life does:

1. Takes several months to process your claims and always find the ways to reduce the compensation amount.
2. When you call them, even though they say the waiting time is from 50 to 60 minutes (!) they keep you on hold from 2 to 3 HOURS!
3. When you identify the issue, they tell you that they will escalate it and that an agent or a supervisor will call you within next 3 business days. However, NO ONE EVER CALLS YOU. And when you call them again and wait on hold for 3 hours just to find out that NOTHING has been escalated and NO ONE was supposed to call you.
4. They promise you that your claim will be finalized "by the end of the week". However, it takes MONTHS instead for the claims to be finalized.
5. In the rare times when they call you, they don't even bother leaving you a voice message or sending you an email, making you guess what was the reason for their call.

Horrible horrible people to deal with called over 20x finally goе ahold of someone and told they would get back to me in the next two weeks about my claim!!!! It’s already been a month!!! They’re rude and useless! I hate this company!

First its 2023, keep up with everyone else. The app is for dental which now a days no on needs, the health side doesn't have a app, so you need a computer to submit. Submitting you have to enter your info every SINGLE time, doesn't save.

Second, EVERYTHING comes back denied, After waiting a MONTH.

Third, call times are insane. You call right at 8:00 am and there's an hour wait. If you call after 10 am there's just no getting through, nor is there a time to wait they just hang up on you.

Customer service is terrible, rude and I'm assuming they have no staff.

YOU should just close. NOT a successful company at all. It's terrible how you even have customers.