Canada Life Life Insurance Reviews

This is the absolute worst insurance company I have ever had to deal with. I've spent hours and hours on hold (when I can even get them to put my call in the que.) I asked what they would cover and they only said what they wouldn't cover. They sent an email saying they want more information and to check my account. I check my account and they want me to call. I'm wasting my life on hold with this of a unprepared, unprofessional, uncooperative, uninformed, useless company. If you have a choice, just say NO. I want to give 0 stars!!!

Terrible wait times to get connected to an agent. No call back option when you can receive a call once an available agent is ready. I waited 2 hours... TWO hours to get connected. For a big company, this is absolutely unacceptable. Phone call and claims take forever to process. I would not recommend this insurance company at all. Come on, Canada Life! Customers don't have enough time in the day, stop wasting ours!!!

Worst insurance company, very slow to respond to claims, and even if you already filled out the information still writes to ask you the same information that you already filled out.

Trying to obtain approval to get 5 months of prescriptions for our winter trip to Florida. We have called 3 days averaging 4 hrs each call before we got an answer. Finally the we were told it would take one week to send us approval. It's been a week and a half so we have been calling for two days again with no response! We plan to pay upfront and hope they can process the claim before our credit card is due.

Took over an hour and 20 mins before I was even able to connect with someone. Has been like this for the past few months. You would think they would hire more staff to help with these ridiculous wait times.

Wait time for claim is insane. Was on hold for 45 min just to be hung up on.

It has been one month and I can't get through, or talk to anyone or get my claims processed. They denied my claim saying it was before the date of insurance. I can't file a claim because they say I have to file with my secondary insurance first. I don't have a secondary insurance. Omg 😱

I called the customer service multiple times, and they are always rude, not wanting to help. They've hung up on me multiple times, pretending they don't hear me (the first time someone told me that). Additionally, the website is a mess; you constantly get lost. When you click on a submission detail, it redirects you to nowhere.

My organization recently switched to Canada Life for insurance, and I’ve had a highly frustrating experience:

1. I called with an urgent matter and endured a 60-minute wait, only to be abruptly disconnected.
2. I tried their chat service, waited for over an hour, and was disconnected without speaking to anyone.
3. Even my pharmacist encountered the same issue.
4. I sent three emails, waited for over 15 days, and received no response – it’s as if nobody’s there.
5. In desperation, I contacted the doctors’ line, waited for 45 minutes, explained my situation, but was promised a call back that never happened.
6. Feeling even more desperate, I submitted a claim-like request, attached a PDF letter detailing everything, and requested a response to my email. I’ve been waiting for 5 days and counting.
7. In all my 60 years, I’ve never experienced such disastrous and stressful service.
8. I intend to file complaints with my organization and Canada Life, advocating for improvements in these paid services for both myself and others.

Waited over an hour. Nobody ever responded.
I already miss my last Insurance provider. They said we will save money and already with my prescription drugs I am already paying more. What a scam.