Canada Life Life Insurance Reviews

We recently moved from Sun Life to Canada Life from the Public Service Public Health plan and we have been unable to put a claim in the system for days (the system is down or just keeps spinning) and there is no one to answer the phones, it keeps on saying to call back later.
Terrible service.

Not easy to get through to speak to anyone (2-4 hrs wait online). Lines are not open easily, you have to call many times a day to get through to someone. For the past couple of weeks, I have spoken to 4 of them. No one seems to know what’s going on. No one can help me. They all gave me a promise to call back. None did. I sent an email complaint with no answers. It’s unfortunate that no one working there can help me. Their "Contact Us" chat function doesn’t work. No email responses, staff via phone are unable to assist. It’s a really sad situation. I have no idea who can help me.

Pire compagnie que j’ai connu. Ils ont décidé d’arrêter de payer un de mes médicaments et aucun moyen de les rejoindre malgré 2 jours de tentative dont une où j’ai attendu plus de 1h45 sans réponse. Par chat ou par téléphone aucune réponse … aucune considération pour la condition humaine!

Federal public service, new provider as July 1. Wait time to call at least an hour best of times. Chat? Forget it. Tried at least 7 times, but no agent comes online and it times out, so back to the queue, if one even exists. Calling to understand the benefits and whether a process started before July 1 should go to the existing provider or Canada Life. No information on benefits...click on a link in the menu and get a blank page. Reps have the info they read off to you but are assured everything will be available in the portal on July 1. On July 5th, click on the benefits page, and not only did nothing but get an HTTP error that boots me out of the portal, having to sign in again. What a joke!! This is absolutely crazy. Night and day are worse than outgoing SunLife. And we pay for this garbage! And, no one can seem to provide a contact within gov't, ideally whichever group coordinated this contract, to whom we can provide feedback. So I guess public servants have no recourse but to suck it up and deal with this.... Just wow. Unbelievable...

They did not respond to emails or calls! They don't have a clear policy.
It is hard to communicate with them.

I have been trying to get through to actually speak to a customer service agent.
I have been disconnected twice. I have also tried the call back function I now have been on hold for over an hour. Bigger is definitely not better!!! Is there anywhere we can go?

I had Canada Life through work. They made it damn near impossible to contact anyone by phone or email. They literally ignored me for 4-5 months then called my doctor with lies saying I was ignoring them except I have proof it was a lie. This caused a breakdown of trust with me and my doctor leaving me completely medically alone and unable to fill out any medical forms. Due to this situation, I lost my doctor my employment and all coverage, I have been alone with no help since. Please if you have choices go elsewhere.