Canada Life Life Insurance Reviews

We recently moved from Sun Life to Canada Life from the Public Service Public Health plan and we have been unable to put a claim in the system for days (the system is down or just keeps spinning) and there is no one to answer the phones, it keeps on saying to call back later.
Terrible service.

Not easy to get through to speak to anyone (2-4 hrs wait online). Lines are not open easily, you have to call many times a day to get through to someone. For the past couple of weeks, I have spoken to 4 of them. No one seems to know what’s going on. No one can help me. They all gave me a promise to call back. None did. I sent an email complaint with no answers. It’s unfortunate that no one working there can help me. Their "Contact Us" chat function doesn’t work. No email responses, staff via phone are unable to assist. It’s a really sad situation. I have no idea who can help me.

Federal public service, new provider as July 1. Wait time to call at least an hour best of times. Chat? Forget it. Tried at least 7 times, but no agent comes online and it times out, so back to the queue, if one even exists. Calling to understand the benefits and whether a process started before July 1 should go to the existing provider or Canada Life. No information on benefits...click on a link in the menu and get a blank page. Reps have the info they read off to you but are assured everything will be available in the portal on July 1. On July 5th, click on the benefits page, and not only did nothing but get an HTTP error that boots me out of the portal, having to sign in again. What a joke!! This is absolutely crazy. Night and day are worse than outgoing SunLife. And we pay for this garbage! And, no one can seem to provide a contact within gov't, ideally whichever group coordinated this contract, to whom we can provide feedback. So I guess public servants have no recourse but to suck it up and deal with this.... Just wow. Unbelievable...

My claims are not being processed correctly, have tried contacting them for help. On hold for over an hour today and then the call disconnected because no one was available to answer the phone. Also sent messages through e-mail and only got generic FAQ responses.

They did not respond to emails or calls! They don't have a clear policy.
It is hard to communicate with them.

I have been trying to get through to actually speak to a customer service agent.
I have been disconnected twice. I have also tried the call back function I now have been on hold for over an hour. Bigger is definitely not better!!! Is there anywhere we can go?

If they were robots my overall reveiw would be better, because their app is someway functional and it looks like when a claim is automated, it works fast. Thus, human approach does not exist! If any claim goes out from the app or it's something higher than 150$ or for payment of sick leave, they make your life HELL!!! More than three years I have been paying this company through my employer since I had no choice, and when it comes to collect our money - efficiency is their word, but for the contrary, delays are long and they indicate that everywhere. Good luck and patience if you have to deal with them!

CLAIM reimbursement time and wait times for agents on phone don't get any worse than this. Company is an absolute TRAIN WRECK. 4 endless 7 phone calls and 3.5 months later and no reimbursement sent yet for standard claim that we've done for years. Service gets worse /longer with each passing month. One Rep tells you 7 days after several past calls had reps saying the same thing. That was 3 months ago calls. They acknowledge the claim and nothing of in question but they just can't seem to get anyone to refund your out of pocket. How simple and quick this process must be but NOPE. Why don't you take some of the profit and hire competent people that actually want to work? People that have bills to pay and families to feed. Maybe pay them some real money to do the job correctly? Just a thought. This company seems to be very mismanaged or at the very least needs to clean house soon with employees. I didn't think the rating could drop much from a 1.3 five months ago but sure enough it's now 1.2/5.

Le service est horrible. Les employés ne sont pas polis, ils ne sont pas formés correctement et ils n'arrivent pas à traiter de simples demandes. Le suivi des demandes est médiocre. En fait, il n'y a aucun suivi de fait. Ils refusent de couvrir des éléments qui sont dans le contrat d'assurance. Je vais évaluer la possibilité de déposer une plainte aux instances qui protègent les clients de ces pratiques abusives de la part des compagnies d'assurances.

Worst insurance company I’ve ever dealt with. Takes months to return any emails or communications.