Canada Life Life Insurance Reviews

This is what Canada Life does:

1. Takes several months to process your claims and always find the ways to reduce the compensation amount.
2. When you call them, even though they say the waiting time is from 50 to 60 minutes (!) they keep you on hold from 2 to 3 HOURS!
3. When you identify the issue, they tell you that they will escalate it and that an agent or a supervisor will call you within next 3 business days. However, NO ONE EVER CALLS YOU. And when you call them again and wait on hold for 3 hours just to find out that NOTHING has been escalated and NO ONE was supposed to call you.
4. They promise you that your claim will be finalized "by the end of the week". However, it takes MONTHS instead for the claims to be finalized.
5. In the rare times when they call you, they don't even bother leaving you a voice message or sending you an email, making you guess what was the reason for their call.

This is the worse insurance company I’ve ever dealt with, and I’ve dealt with at least a dozen for various products including policies on various homes and investment properties. I’ve been calling for 2 months and literally cannot get through to a human being; instead, one gets an automated message that all agents are busy and to call back another time and then the system HANGS UP ON YOU. Other issues include benefit statements that don’t specify what medication or service one is being reimbursed for specifically, a portal that is often unavailable/not functioning and reimbursements that are not accurate.

I have been with Canada Life since July 1, 2023 and it's been a nightmare! Wait time to reach someone by phone is 2 to 3 hours every day and every months since we joined. After waiting 2-3 hours, answers, explanations and solutions are non-existent. Messages go unanswered, claims are denied with no explanation, Co-ordination of benefits just don't work. The on-line chat does not work.
It appears that the only departments that are working well there are their 'DENIAL' and Accounts Receivable depts.
This is really shameful.

We are members of the Federal Retires Association and the government changed our plan from SunLife to Canada Life. It has been terrible ordeal trying to deal with Canada Life. Calling on the phone guarantees you ate
at least a 2 hour wait to be told the can't give you an answer and will get their team to get back to you which never happens. Worst Insurance company I have ever had to deal with. You are better off paying out of pocket. It is cheaper and less frustrating. October 2023

Horrible horrible people to deal with called over 20x finally goе ahold of someone and told they would get back to me in the next two weeks about my claim!!!! It’s already been a month!!! They’re rude and useless! I hate this company!

I sent an email to Canada Life on SEPT 13, asking about authorization for a 200 day supply of prescriptions for travel purposes. As of Sept 29, I have not received a response from Canada Life.
So I tried to call. After 1 hr 45 minutes on hold, the recording came back to say they cannot respond to me, so please leave a message which they will respond to in 2 business days. This is completely unacceptable.

i was supposed to have the health insurance since jully 1st. We try to call multiple times and we wait sometimes for an hour and we never reach someone!
I sent an email in june and they respond in september...
Its the worst insurance compagny i have experience in years.
The canadian armed forces made a big mistake by changing Sunlife for Canada Life.

First its 2023, keep up with everyone else. The app is for dental which now a days no on needs, the health side doesn't have a app, so you need a computer to submit. Submitting you have to enter your info every SINGLE time, doesn't save.

Second, EVERYTHING comes back denied, After waiting a MONTH.

Third, call times are insane. You call right at 8:00 am and there's an hour wait. If you call after 10 am there's just no getting through, nor is there a time to wait they just hang up on you.

Customer service is terrible, rude and I'm assuming they have no staff.

YOU should just close. NOT a successful company at all. It's terrible how you even have customers.

I know all insurance companies are a pain, but this one is in a different league. YOU personally have to follow up with management about your cases multiple times, when they finally contact you, they deny your claim as soon as possible; if you need to claim any medical benefits, or drugs, ect, 90% of the time the website & phones are "down due to technical issues."

Good luck claiming anything or getting any coverage.

Useless company. No way to contact them. They ignore e mails and hang up on calls. ALWAYS have higher than normal call volumes meaning long waits. Phone battery dies before wait time is up. Can not complain about customer service unless you talk to an agent. Cant talk to an agent because they have no customer service agents to talk to. Do not process claims in reasonable timeframe if at all. The most useless company on earth and I am being generous in my description of their service.