No service
by Joke on Sep 7, 2023
1 out of 5 stars
Life Insurance Reviews
Canada Life Life Insurance Reviews
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(161 reviews)
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I am a retired public servant and I have been trying unsuccessfully for weeks to reach them and every time I am put on hold forever and I eventually give up. This is totally unacceptable with crappy service. This needs to be fixed ASAP.
Not easy to get through to speak to anyone (2-4 hrs wait online). Lines are not open easily, you have to call many times a day to get through to someone. For the past couple of weeks, I have spoken to 4 of them. No one seems to know what’s going on. No one can help me. They all gave me a promise to call back. None did. I sent an email complaint with no answers. It’s unfortunate that no one working there can help me. Their "Contact Us" chat function doesn’t work. No email responses, staff via phone are unable to assist. It’s a really sad situation. I have no idea who can help me.
Planning to get life insurance to protect your family, including children? Make sure that you get enough coverage. According to studies, it takes about $250,000 in total to raise a child to the age of 18 (and that doesn’t include any post-secondary education costs).
I have left several messages with an agent to call me back. I have a time-sensitive issue. Just need an answer to a simple question.
Trying to get a response from this company is like pulling teeth and just as painful.
Nobody answers the phone, and nobody answers their emails.
What a joke of a company.