Canada Life Life Insurance Reviews

They don't understand real life. Phone service finishes at 6:00 PM. I finish my day at 4:00PM, arrive home around 4:45pm. Took the phone and have been waiting over than 1h10 (while awaiting message states around 10-20 minutes). The service suddenly cut my line and ended I wasted over an hour to try to get service.
Coverage is so bad for our organization, I strongly NOT RECOMMENDING this company, they just want the money, no service, no coverage.

I have been with Canada Life since July 1, 2023 and it's been a nightmare! Wait time to reach someone by phone is 2 to 3 hours every day and every months since we joined. After waiting 2-3 hours, answers, explanations and solutions are non-existent. Messages go unanswered, claims are denied with no explanation, Co-ordination of benefits just don't work. The on-line chat does not work.
It appears that the only departments that are working well there are their 'DENIAL' and Accounts Receivable depts.
This is really shameful.

The wait time sometimes is more than an hour. the process of payments are long and they process the claims in different category and and they don' let you, so on the 2nd claim you have to go to same process of calling them.
They have broken links on the website which they don't even know. Very disappointed with this company

I sent an email to Canada Life on SEPT 13, asking about authorization for a 200 day supply of prescriptions for travel purposes. As of Sept 29, I have not received a response from Canada Life.
So I tried to call. After 1 hr 45 minutes on hold, the recording came back to say they cannot respond to me, so please leave a message which they will respond to in 2 business days. This is completely unacceptable.

Canada Life has insane wait times on the phone help desk, seemingly to discourage plan participants for making claims. I have been on hold for over 40 minutes. Not acceptable.

I know all insurance companies are a pain, but this one is in a different league. YOU personally have to follow up with management about your cases multiple times, when they finally contact you, they deny your claim as soon as possible; if you need to claim any medical benefits, or drugs, ect, 90% of the time the website & phones are "down due to technical issues."

Good luck claiming anything or getting any coverage.

Useless company. No way to contact them. They ignore e mails and hang up on calls. ALWAYS have higher than normal call volumes meaning long waits. Phone battery dies before wait time is up. Can not complain about customer service unless you talk to an agent. Cant talk to an agent because they have no customer service agents to talk to. Do not process claims in reasonable timeframe if at all. The most useless company on earth and I am being generous in my description of their service.

Waited from 8:30am to 1:22pm on the phone to talk to someone just for an automatic message that say they can’t take the call and to try again later. I will need therapy after this lol and cheap as they are they won’t actually cover 80% because their estimate cost for any kind of services is ridiculously low. Canada life is by far the worst company i have ever dealt with.

Waiting time to talk to someone is more than 45min and this is really frustrating.

Processing time for any clime is very long??

Trying to get a response from this company is like pulling teeth and just as painful.
Nobody answers the phone, and nobody answers their emails.

What a joke of a company.