Canada Life Life Insurance Reviews

I sent an email to Canada Life on SEPT 13, asking about authorization for a 200 day supply of prescriptions for travel purposes. As of Sept 29, I have not received a response from Canada Life.
So I tried to call. After 1 hr 45 minutes on hold, the recording came back to say they cannot respond to me, so please leave a message which they will respond to in 2 business days. This is completely unacceptable.

Canada Life has insane wait times on the phone help desk, seemingly to discourage plan participants for making claims. I have been on hold for over 40 minutes. Not acceptable.

I know all insurance companies are a pain, but this one is in a different league. YOU personally have to follow up with management about your cases multiple times, when they finally contact you, they deny your claim as soon as possible; if you need to claim any medical benefits, or drugs, ect, 90% of the time the website & phones are "down due to technical issues."

Good luck claiming anything or getting any coverage.

Useless company. No way to contact them. They ignore e mails and hang up on calls. ALWAYS have higher than normal call volumes meaning long waits. Phone battery dies before wait time is up. Can not complain about customer service unless you talk to an agent. Cant talk to an agent because they have no customer service agents to talk to. Do not process claims in reasonable timeframe if at all. The most useless company on earth and I am being generous in my description of their service.

Waited from 8:30am to 1:22pm on the phone to talk to someone just for an automatic message that say they can’t take the call and to try again later. I will need therapy after this lol and cheap as they are they won’t actually cover 80% because their estimate cost for any kind of services is ridiculously low. Canada life is by far the worst company i have ever dealt with.

Waiting time to talk to someone is more than 45min and this is really frustrating.

Processing time for any clime is very long??

Trying to get a response from this company is like pulling teeth and just as painful.
Nobody answers the phone, and nobody answers their emails.

What a joke of a company.

Canada Life is the worst example of a competent company that I can imagine. Phone service - almost non existent. They keep you on line for a very long time, then they hang up. I have never been able to talk to an agent.

I am a retired public servant and I have been trying unsuccessfully for weeks to reach them and every time I am put on hold forever and I eventually give up. This is totally unacceptable with crappy service. This needs to be fixed ASAP.

Wait time is deplorable. Waited for over an hour, fell asleep! Like I have nothing better to do?