Canada Life Life Insurance Reviews

Don't even try to phone them. Unbelievable wait time... gave up.
With non-service like this, think again about buying life insurance with them.

3.5 hours and then got a message "Technical Difficulties try back later"... On hold, second try 2.5 hours now.........

Crooks. Terrible/non-existent customer service, the only number listed to contact (no email) and you only get through two levels of call tree before it restricts/prevents you from going further or speaking with someone. This company finds any way to keep your moment that forces you to give up or contact media.

With a wait of more than 2-3 hours to get to any representative, if you are lucky.
No reply to emails or escalations.
They have no accountability.
The phone app crashes every now and again and claims are never handled on time and rejected more than accepted.
This company is more like a scam than legit.
At least have customer support where a reasonable wait time is there.

My work just switched over to this insurer for some insane reason, and I am trying to get enrolled and registered, and not only was I on hold for two hours on the phone with them before being disconnected, I also went through ridiculous chat sessions with their "technical help". It appears they only have two agents to do the chat for the entire company -- Pratik and Nathalie. Pratik spent half an hour not answering my questions before disconnecting the chat on me, and now every time I happen to get Pratik on the chat, he automatically just disconnects the chat. He seems to be unable to answer basic questions about registration and enrollment when I did speak to him. Both of them just enter pre-written responses that do not answer any questions directly and it takes about an hour to get any basic answer to your question. I've enrolled with them but it seems that my plan isn't working at the pharmacy still, and there is no one to assist with this. Seems like that isn't the only problem I'm going to have with this company according to this horrid reviews.

Money was not transferred even it has been processed a month ago. Very difficult to reach. No answer or you have to wait 45 mins to 1 hour.

So even customers who are willing to wait for an hour to have a representative speak to them are not good enough. It is easier for Canada Life to just cut the line and get rid of the headache of another paying customer inquiring about their insurance.

I had Canada Life through work. They made it damn near impossible to contact anyone by phone or email. They literally ignored me for 4-5 months then called my doctor with lies saying I was ignoring them except I have proof it was a lie. This caused a breakdown of trust with me and my doctor leaving me completely medically alone and unable to fill out any medical forms. Due to this situation, I lost my doctor my employment and all coverage, I have been alone with no help since. Please if you have choices go elsewhere.

If I could give this company 0 stars I would gladly. I work at a dental office and from feedback from my coworkers, my patients and myself this company is terrible. Wait times to speak to someone are more than an hour long. Meanwhile, their staff are only willing to hold for you for 1 MINUTE... Their clients time waiting for them is clearly not valuable to them. They are always causing problems for my patients, and I am always calling to help my patients get paid for what they are entitled to, and I wait for HOURS and am told that it is their policy to only hold for one minute. It is JUST BRUTAL and I hope for everyone's sake that their employer does not choose this company as their insurance provider.

I have sent a paper claim for health group insurance. I send paper claims regularly, the paper form is short, I've done it successfully many times. This claim was returned with the "Please, confirm provider's full name address and telephone number" reason code. I don't know what else can provide as the form is short and easy, I've filled it out as usual. I tried calling them to get some clarity on the return. I have been waiting for 50 minutes on the phone and still have not been connected to an agent. Ridiculously long waiting time.