Canada Life Life Insurance Reviews

3 hours waiting on the phone! How are they in business? Waste of time to call this company. Still no answer...

I bought my policy from London Life and now became Canada Life. I tried to inquire about info on my own policy. I was put on hold for a very long time and was finally able to speak with someone. Then the phone cut off. I called back and put on hold for a long time again. The customer service representation had really bad attitudes. It is just very unprofessional.

My employer's group plan changed to Canada Life this year. It has been a total mess, driven entirely by Canada Life's deliberate creation of barriers to slow down claim entry and processing - it is paper-based, lacks clear instructions and the forms are a maze. When you finally run the gauntlet and get a claim in, it sits there for weeks necessitating multiple calls to the joke of a contact centre (45+ minute waits) and unhelpful, obtuse representatives. Avoid.

I can’t express how frustrating it is to try to get information from this company! I can’t even get representatives to give me valid names or employee numbers so conversations can not be referenced and I’m always left trying to answer “who told you that “. Right now I’ve been in a queue on the phone for over 2 hours because my sign-in information mysteriously doesn’t work. I think a large part of their business model relies on frustrating the clients so much that they give up...