Canada Life Life Insurance Reviews

Horribly long phone waiting hours between 1.30 to 2 hours! Is this on purpose or lack of serious management?

Unfortunately for most, Canada Life insurance is chosen for them by their employer and so there is no leaving or options.
Their wait times on the phone and email are just ridiculous. Imagine having to set aside your day to wait for someone to connect you to someone else because they don't train their personnel. Sorry I only know this, so I have to transfer you. I have literally sat on the phone for 2 hours and then the line drops me because they don't think anyone is stupid enough to be here... oh wait that's me.
I absolutely hate them and their music because let's be honest if you're a customer you have listened to it for hours on end.

If you have a choice, go elsewhere. Go to an insurance company that actually appreciates your time and money.

Absolute worst company. First, no phone number to call directly. Second, form upload has multiple portals without explicit direction as to which is for what. Third, the person who accepted my claim documents from one of the portals goes on a 3 week vacation. That person says they received my form and is processing it. I get an email confirmation from Canada Life confirming that my document was recieved. I think it was from the agent. Nope. That person gets back from vacation and says I am missing more information and forms. What!? Why didn't you or the process application list this? One of the forms was already part of my profile documents, but they don't care. Resubmit it. I do. Emails are received in multiple threads and each one is asking for more forms and information. Why? You don't need my spouse information as he is dead years ago. That's why is it listed as "widowed". What is wrong with you people? The phone cuts off and disconnects when I try to call direct. Two months goes by and I am still working on this. This is such a scam operation. Ponzi scheme? My work uses this sham of an operation and I wish I can opt out of their joke of services. Oh, and that time they changed their prescription policy without warning.

Waiting time over the phone is ridiculous, worst customer service ever - more than an hour on hold everytime, that's when the line doesn't cut.

Call waits 4 hours and claim processed over 3 months. We need to provide the files repeatedly and repeatedly.

They do not appear to care about customer service (i have been on hold for a long time, every time i need to call, clearly they do not appreciate that I too have things to do with my time, if I email them a question, it can take a month to get a response from them) They also don't seem to care about mental health, their coverage for mental health is extremely limiting only allowing for a psychologist appointment and doesn't allow for certified cognitive behavioural therapy, this is an antiquated way to do things.

This is the absolute worst insurance company I have ever had to deal with. I've spent hours and hours on hold (when I can even get them to put my call in the que.) I asked what they would cover and they only said what they wouldn't cover. They sent an email saying they want more information and to check my account. I check my account and they want me to call. I'm wasting my life on hold with this of a unprepared, unprofessional, uncooperative, uninformed, useless company. If you have a choice, just say NO. I want to give 0 stars!!!

Terrible wait times to get connected to an agent. No call back option when you can receive a call once an available agent is ready. I waited 2 hours... TWO hours to get connected. For a big company, this is absolutely unacceptable. Phone call and claims take forever to process. I would not recommend this insurance company at all. Come on, Canada Life! Customers don't have enough time in the day, stop wasting ours!!!

Trying to obtain approval to get 5 months of prescriptions for our winter trip to Florida. We have called 3 days averaging 4 hrs each call before we got an answer. Finally the we were told it would take one week to send us approval. It's been a week and a half so we have been calling for two days again with no response! We plan to pay upfront and hope they can process the claim before our credit card is due.

Took over an hour and 20 mins before I was even able to connect with someone. Has been like this for the past few months. You would think they would hire more staff to help with these ridiculous wait times.