Canada Life Life Insurance Reviews

Unfortunately for most, Canada Life insurance is chosen for them by their employer and so there is no leaving or options.
Their wait times on the phone and email are just ridiculous. Imagine having to set aside your day to wait for someone to connect you to someone else because they don't train their personnel. Sorry I only know this, so I have to transfer you. I have literally sat on the phone for 2 hours and then the line drops me because they don't think anyone is stupid enough to be here... oh wait that's me.
I absolutely hate them and their music because let's be honest if you're a customer you have listened to it for hours on end.

If you have a choice, go elsewhere. Go to an insurance company that actually appreciates your time and money.

Trying to obtain approval to get 5 months of prescriptions for our winter trip to Florida. We have called 3 days averaging 4 hrs each call before we got an answer. Finally the we were told it would take one week to send us approval. It's been a week and a half so we have been calling for two days again with no response! We plan to pay upfront and hope they can process the claim before our credit card is due.

They don't understand real life. Phone service finishes at 6:00 PM. I finish my day at 4:00PM, arrive home around 4:45pm. Took the phone and have been waiting over than 1h10 (while awaiting message states around 10-20 minutes). The service suddenly cut my line and ended I wasted over an hour to try to get service.
Coverage is so bad for our organization, I strongly NOT RECOMMENDING this company, they just want the money, no service, no coverage.