Canada Life Life Insurance Reviews

After over six emails regarding benefits of disability insurance, I have into for over four years. Not a single reply or acknowledgment. Heads up to anyone this company is nothing but a liar. When it comes time to step up and acknowledge a claim that they have to payout. Forget it you'll get nothing. Contact a lawyer.

Money was not transferred even it has been processed a month ago. Very difficult to reach. No answer or you have to wait 45 mins to 1 hour.

I have been dealing with Canada Life for an STD claim for almost 2 months. They never got a hold of me, I had to get a hold of them to see where my claim was at after 3 weeks of hearing nothing. Then I called the company and got passed off to 3 different people who could tell me absolutely nothing.
The staff aren't trained properly, they have no knowledge of what's going on, they give you wrong/withhold information. I have called every week now for almost 2 months. I have sent 3 separate emails and didn't get a single reply. When I finally talked to someone who seemed like they knew what they were doing, they told me that they were waiting on information from my employer for almost a month which no one told me in the weeks prior when I called. So I finally was able to get that information and get ahold of my job who didn't even know they were waiting on it, to send it in.

It's been almost 2 months and they still don't have a case manager assigned to my claim. I am off work due to pregnancy complications and all my bills are about to bounce because this company is so disorganized and slow with processing their claims. I'm off work because of stress and dealing with this company has made my complications worse because of the stress they cause you. They have the worst customer service I have ever dealt with.

I don't recommend this company to anyone. If you're a company looking for Insurance for your employees, please choose a different company.

In the two years that my company has been using this provider, it has been a complete run around on every single attempt on my part to actually make a claim. They reject you with no explanation and take 3-4 months to even assess a claim at all. I am only leaving them one star because I can't leave zero. They want you to pay your premiums but have ZERO intention of ever paying out for a claim. They expect me to provide a letter from the Alberta Government stating that they do not cover chiropractor care. NO ONE in Alberta gets such coverage via the Alberta government. This policy is intentionally obtuse in an effort to block their laughing low coverage amount of $20 per visit. I will say it again.. do NOT use Canada Life.

My employer's group plan changed to Canada Life this year. It has been a total mess, driven entirely by Canada Life's deliberate creation of barriers to slow down claim entry and processing - it is paper-based, lacks clear instructions and the forms are a maze. When you finally run the gauntlet and get a claim in, it sits there for weeks necessitating multiple calls to the joke of a contact centre (45+ minute waits) and unhelpful, obtuse representatives. Avoid.

I don't pay for this insurance, it is provided by the company I work for.
They are horribly slow at processing claims, at times feels like they're trying to force me back to work after my doctor has told me to stay home.
This has been the most frustrating insurance experience I've ever had.

I have unfortunately been called upon to claim group disability benefits twice because of separate health issues. Disability insurance is a critical financial security product intended to replace your income when you are disabled. But Canada Life doesn’t seem to understand that or care about their customer’s well-being. I dealt with a number of reps and, without exception, they lack any semblance of empathy and their sole purpose is to avoid paying benefits. In both cases, benefit payments were months behind. They continuously escalated demands to make it difficult to be paid they lied to me. They didn’t understand their own product or the Statutory Conditions around them and, they didn’t listen.

I STRONGLY suggest avoiding purchasing Canada Life products or switch carriers if you are insured by them and avoid their group insurance programs.

I have been waiting almost 6 months for pre-approval on dental work that two different dentists said I need. I have called multiple times without any indication when a determination will be made.

What a racket. The insurance company gets paid for not delivering a service.

Hi, my Ltd claim is in progress and overall very much dissatisfied with their customer support. Overall response is very slow.

My father had life insurance policies with Canada Life and another company, a week after his passing I notified both companies, six weeks later and Canada Life has yet to send me any information about the settlement of his policy. There have been repeated calls, excuses that due to COVID they are behind in their claims departments. I have demanded and called supervisors who tell in five weeks I should hear something, now it’s up to another two weeks before someone contacts me. Latest call I have been told that they will be contacting me via email because the process is so slow when dealing through Canada Post. In the meantime the other company took my information over the phone on the same day I contacted Canada Life and we received the information we needed nine days later and sixteen days after we returned the forms that the company paid out the policy. Now, this other company had to deal with COVID also and sent everything through Canada Post and yet Canada Life can’t even begin the claim! Tonight I found this forum and I realize that Canada Life stalls regardless of the type of claim and COVID.