Canada Life Life Insurance Reviews

Never before have I dealt with such a horrible insurance company.
Claims always take 7+ weeks to process. Often denied until challenged then approved.
Copious hours spent on hold.
Useless and would never use if the employer didn't contract them.

I've never had such a bad experience with an insurance company before. The reason I'm with Canada Life is because of my company. Each claim has taken up to a month to process, with no exaggeration. I've submitted six claims total and every single one has taken one whole month to see my money get back into my account. Phone wait times are 30-40 minutes minimum. I've also had an experience with a customer service representative who yelled at me and gave me an attitude.

Why do we pretend like insurance companies are here for our needs and not our wallets?
It's been a month since putting in an application. Haven't heard from anyone. Multiple emails, voice messages, and emails sent to my works nurse to see if she can do something, all a waste of time.
If you work here, for god sake, find a new career and let these places die off already.

After over six emails regarding benefits of disability insurance, I have into for over four years. Not a single reply or acknowledgment. Heads up to anyone this company is nothing but a liar. When it comes time to step up and acknowledge a claim that they have to payout. Forget it you'll get nothing. Contact a lawyer.

Money was not transferred even it has been processed a month ago. Very difficult to reach. No answer or you have to wait 45 mins to 1 hour.

I have been dealing with Canada Life for an STD claim for almost 2 months. They never got a hold of me, I had to get a hold of them to see where my claim was at after 3 weeks of hearing nothing. Then I called the company and got passed off to 3 different people who could tell me absolutely nothing.
The staff aren't trained properly, they have no knowledge of what's going on, they give you wrong/withhold information. I have called every week now for almost 2 months. I have sent 3 separate emails and didn't get a single reply. When I finally talked to someone who seemed like they knew what they were doing, they told me that they were waiting on information from my employer for almost a month which no one told me in the weeks prior when I called. So I finally was able to get that information and get ahold of my job who didn't even know they were waiting on it, to send it in.

It's been almost 2 months and they still don't have a case manager assigned to my claim. I am off work due to pregnancy complications and all my bills are about to bounce because this company is so disorganized and slow with processing their claims. I'm off work because of stress and dealing with this company has made my complications worse because of the stress they cause you. They have the worst customer service I have ever dealt with.

I don't recommend this company to anyone. If you're a company looking for Insurance for your employees, please choose a different company.

In the two years that my company has been using this provider, it has been a complete run around on every single attempt on my part to actually make a claim. They reject you with no explanation and take 3-4 months to even assess a claim at all. I am only leaving them one star because I can't leave zero. They want you to pay your premiums but have ZERO intention of ever paying out for a claim. They expect me to provide a letter from the Alberta Government stating that they do not cover chiropractor care. NO ONE in Alberta gets such coverage via the Alberta government. This policy is intentionally obtuse in an effort to block their laughing low coverage amount of $20 per visit. I will say it again.. do NOT use Canada Life.

This company I always seem to need more information than receipts for some reason and it's always delayed and always goes under review and takes forever.

My employer's group plan changed to Canada Life this year. It has been a total mess, driven entirely by Canada Life's deliberate creation of barriers to slow down claim entry and processing - it is paper-based, lacks clear instructions and the forms are a maze. When you finally run the gauntlet and get a claim in, it sits there for weeks necessitating multiple calls to the joke of a contact centre (45+ minute waits) and unhelpful, obtuse representatives. Avoid.

I don't pay for this insurance, it is provided by the company I work for.
They are horribly slow at processing claims, at times feels like they're trying to force me back to work after my doctor has told me to stay home.
This has been the most frustrating insurance experience I've ever had.