Canada Life Life Insurance Reviews

I have unfortunately been called upon to claim group disability benefits twice because of separate health issues. Disability insurance is a critical financial security product intended to replace your income when you are disabled. But Canada Life doesn’t seem to understand that or care about their customer’s well-being. I dealt with a number of reps and, without exception, they lack any semblance of empathy and their sole purpose is to avoid paying benefits. In both cases, benefit payments were months behind. They continuously escalated demands to make it difficult to be paid they lied to me. They didn’t understand their own product or the Statutory Conditions around them and, they didn’t listen.

I STRONGLY suggest avoiding purchasing Canada Life products or switch carriers if you are insured by them and avoid their group insurance programs.

I have been waiting almost 6 months for pre-approval on dental work that two different dentists said I need. I have called multiple times without any indication when a determination will be made.

What a racket. The insurance company gets paid for not delivering a service.

Hi, my Ltd claim is in progress and overall very much dissatisfied with their customer support. Overall response is very slow.

My father had life insurance policies with Canada Life and another company, a week after his passing I notified both companies, six weeks later and Canada Life has yet to send me any information about the settlement of his policy. There have been repeated calls, excuses that due to COVID they are behind in their claims departments. I have demanded and called supervisors who tell in five weeks I should hear something, now it’s up to another two weeks before someone contacts me. Latest call I have been told that they will be contacting me via email because the process is so slow when dealing through Canada Post. In the meantime the other company took my information over the phone on the same day I contacted Canada Life and we received the information we needed nine days later and sixteen days after we returned the forms that the company paid out the policy. Now, this other company had to deal with COVID also and sent everything through Canada Post and yet Canada Life can’t even begin the claim! Tonight I found this forum and I realize that Canada Life stalls regardless of the type of claim and COVID.