Can't get through to help line
by J N on Oct 25, 2023
2.5 out of 5 stars
Life Insurance Reviews
Canada Life Life Insurance Reviews
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(161 reviews)
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Requested refund for dental care. It took 2 weeks just to post me some additional papers to fill. It took only 2 days to send the info back via their website. Now, 1 month has passed the request is still pending... Also, nobody answered me for 1 hour.
Although claiming to process refunds in 2-5 business days, I'm still awaiting one from 2 weeks ago. I also have tried to follow up with no return information to me. This is a common complaint.
If they did at least say process times are 5-14 days, I believe people would be less upset about the wait, as it would have been specified from the beginning.
Planning to get life insurance to protect your family, including children? Make sure that you get enough coverage. According to studies, it takes about $250,000 in total to raise a child to the age of 18 (and that doesn’t include any post-secondary education costs).
This company I always seem to need more information than receipts for some reason and it's always delayed and always goes under review and takes forever.
Trying to obtain approval to get 5 months of prescriptions for our winter trip to Florida. We have called 3 days averaging 4 hrs each call before we got an answer. Finally the we were told it would take one week to send us approval. It's been a week and a half so we have been calling for two days again with no response! We plan to pay upfront and hope they can process the claim before our credit card is due.