Customer service PSHCP
by Public servant on Sep 15, 2023
1 out of 5 stars
Life Insurance Reviews
Canada Life Life Insurance Reviews
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(161 reviews)
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Be careful when they say they will cover something. Because they won't. They will ask you for so much information without explanation of what they actually need to avoid paying for them. It's been 6 months. I've talked to 7 agents. They snail mail everything. Are disorganized with claims and emails. You can't talk to the person who is actually doing the claim and demanding information. Honestly no insurance is better then this company.
When my mother passed away from ALS, Canada Life was very easy to deal with and accommodating. They worked with my brother and me to get an advanced payment based on her diagnoses and the expected time left. She ended up passing away before we received advanced payment but Jeff was very easy to work with in getting us the full payment instead of the advanced payment when the time came.
Useless company. No way to contact them. They ignore e mails and hang up on calls. ALWAYS have higher than normal call volumes meaning long waits. Phone battery dies before wait time is up. Can not complain about customer service unless you talk to an agent. Cant talk to an agent because they have no customer service agents to talk to. Do not process claims in reasonable timeframe if at all. The most useless company on earth and I am being generous in my description of their service.