Canada Life Life Insurance Reviews

They did not respond to emails or calls! They don't have a clear policy.
It is hard to communicate with them.

In 2010 I was offered what seemed like a great deal on an insurance policy with Canada Life, through Canadian Tire. It is a Canadian Tire Financial Services Term Life Insurance policy for $150,000. I purchased the policy on March 8, 2010, because I wanted to leave a substantial gift to my nephew. The term of the policy is 5 years and the premium increases every 5 years accordingly. Thus far, I have paid into the policy an approximate amount of $5324.00. My premiums will increase as follows: April 2020 - March 2025 annual premium for the 5 year period of $4020 April 2025 - March 2030 annual premium for the 5 year period of $6909 April 2030 - March 2035 annual premium for the 5 year period of $11526.60 April 2035 - November 2038 (75th birthday) annual premium for the 68 month period $16,368.28 1. The plan has a provision called the Benefit Reductions at Older Ages. The provision states the following: On the Insured's 71st birth date the coverage shall reduce by 20% of the Amount of insurable show on this certificate and shall further reduce another 20% of the original Amount of Insurance shown on this certificate each birth date thereafter. Each amount of insurance with the value of $50,000 for an individual who has attained the age of 71 shall reduce by $10,000.00 on the individual's 71st birth date and shall further reduce by another 20% of the original Amount of Insurance on each birth date thereafter until age 75. That means my $150,000.00 policy will be worth $30,000 if I should live to the age of 75 and one day. However, I will have paid approximately $44,147 for the policy if I should live to age 75 and one day. This cannot be right. I am effectively paying 50% more than the policy will be worth should I reach the age of 75; the policy is worthless. 2.In 2010 the average life expectancy for a female in Canada was 81.25 years. Today the average life expectancy for a female in Canada is 85.5 years. The projected life expectancy for a female in Canada by the time I am 75, in 2038 will be 86.6. If the average life expectancy is far greater than the age of 75, the plan will only payout to those who die prior to that age. According to the Canadian Institute of Health Information, life expectancy in Canada in 1961 was 71 years old. 3. Premiums will continue to be paid from the date of my 71st birth date until the age of 75. However, the amount of Insurance is reduced greatly. In my case, the total amount of insurance will reduce from $150,000 to $30,000 over the course of the 4 years between the ages of 71 and 75. The total amount of annual premiums for the 68 month period between my 71st birthday and the age of 75 will be $16,386 The total amount I will have paid to Canada Life as of November 2038 will be approximately, $44, 147 for a plan that will only be worth $30,000 as of the same date. During my call today to Canada Life I asked the agent about converting my plan to a permanent plan and taking the amount I have invested in to the plan to a better plan. He initially told me that I couldn't do it because the plan is not a convertible plan. I said there was nothing advising me of this in any of my documents. He then relented and said, "off the record, you can convert the plan but you have to call in and threaten to cancel and then we can offer you conversion." When I asked what my new premiums would be he said he, "couldn't tell me because he can only access that information once the request to cancel and convert has been submitted." Also, once the conversion request is submitted my current term plan would be cancelled and it cannot be reactivated. I could effectively be without any insurance plan whatsoever, despite the fact that I have already paid over $5000 to Canada Life, thus far. I simply want to be able to convert to a plan that does not excessively increase the rate of my premiums, transfer the amount invested into the current plan into a more reasonable insurance plant, and to have a life insurance plan that is equitable. The plan they have sold me is a farce. It has no cash value, it cannot be easily or transparently converted, and it will eventually cost me 50% more than the policy will be worth should I live out the life of the policy. This is a disappointment as well as a deception on the part of Canada Life.

You log in on their site, you have access to your plan and what is covered. You find the coverage that you are looking for, they ask for specific documents, you supply them with it, and then 4 days later they tell you your plan doesn't cover it. I don't know about you, but when I logged in it wasn't into someone else's plan, it was under my plan, and what I wanted to claim was there, so why is it there in the first place if I'm not entitled to it. If I'm not entitled to make a specific claim then don't have it available in my options, if I can't find it I would then tell myself that I'm not entitled to make this claim. The plan I'm under is with the federal govt. After nearly 9 months with Canada Life, I hope we go back to previous provider, it was much better in my opinion.

They have my insurance saved as secondary and can’t figure out how to update it. I paid out of pocket for an appt.

My secondary won’t pay because (rightfully) Canada Life is supposed to be primary.

Wait times on the phone are ridiculous.

This is the absolute worst insurance company I have ever had to deal with. I've spent hours and hours on hold (when I can even get them to put my call in the que.) I asked what they would cover and they only said what they wouldn't cover. They sent an email saying they want more information and to check my account. I check my account and they want me to call. I'm wasting my life on hold with this of a unprepared, unprofessional, uncooperative, uninformed, useless company. If you have a choice, just say NO. I want to give 0 stars!!!

My employer's group plan changed to Canada Life this year. It has been a total mess, driven entirely by Canada Life's deliberate creation of barriers to slow down claim entry and processing - it is paper-based, lacks clear instructions and the forms are a maze. When you finally run the gauntlet and get a claim in, it sits there for weeks necessitating multiple calls to the joke of a contact centre (45+ minute waits) and unhelpful, obtuse representatives. Avoid.