Canada Life Life Insurance Reviews

I have been with Canada Life since July 1, 2023 and it's been a nightmare! Wait time to reach someone by phone is 2 to 3 hours every day and every months since we joined. After waiting 2-3 hours, answers, explanations and solutions are non-existent. Messages go unanswered, claims are denied with no explanation, Co-ordination of benefits just don't work. The on-line chat does not work.
It appears that the only departments that are working well there are their 'DENIAL' and Accounts Receivable depts.
This is really shameful.

It has been months since the Public Service Heath Plan was switched over to Canada Life. The website still does not work properly and their customer service representatives refuse to take any calls about improperly rejected drug benefit claims due to "higher call volumes". Canada Life is not doing anything for us for free: we pay every pay check for this service. This is absolutely pathetic.

It is literrally impossible to speak with someone. They keep denying claims saying that I need to provide my kids proof of school attendence which I provide every single claim...

I know all insurance companies are a pain, but this one is in a different league. YOU personally have to follow up with management about your cases multiple times, when they finally contact you, they deny your claim as soon as possible; if you need to claim any medical benefits, or drugs, ect, 90% of the time the website & phones are "down due to technical issues."

Good luck claiming anything or getting any coverage.

I had a large medical expense upcoming. It took hours to figure out whether my plan even covered it. It took nearly a month to complete a pre-assessment because they wanted extra documentation and didn't let me know they wanted it; I had to call (and wait 2 hours on the line) and ask why it was taking so long. The pre-assessment was approved. The claim took 3 weeks to process and was denied for reasons I wasn't, at any point, told would be an issue, even when I asked an agent over the phone if it would be an issue. I appealed and it was still denied. I'm considering talking to a lawyer.

Hi,
I submitted a claim on 11th Feb 2022. Sent 4 reminder emails till today, finally they responded as declined, no reason and bizarre communication why it is declined not mentioned in the email, if we call after 30 minutes of waiting in the line they do not care and transfers from one person to another.
Please improve the response time via phone.
Please improve the web interface, it's hard to find why it is declined.
I strongly recommend not to buy this insurance. Waste of time, there is no importance to customer's time.

Horrible customer services, won't do direct deposit after giving bank information.
Don't expect to be covered, I was looking forward to get my teeth fixed but was denied because they were like that before I started paying for benefits. So make sure your teeth are perfect to be covered!

In the two years that my company has been using this provider, it has been a complete run around on every single attempt on my part to actually make a claim. They reject you with no explanation and take 3-4 months to even assess a claim at all. I am only leaving them one star because I can't leave zero. They want you to pay your premiums but have ZERO intention of ever paying out for a claim. They expect me to provide a letter from the Alberta Government stating that they do not cover chiropractor care. NO ONE in Alberta gets such coverage via the Alberta government. This policy is intentionally obtuse in an effort to block their laughing low coverage amount of $20 per visit. I will say it again.. do NOT use Canada Life.

I had to just through hoops but I didn't even get reimbursed for my orthotics when my plan said they would be covered...