Life Insurance Reviews

Canada Life Life Insurance Reviews

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(160 reviews)
Canada Life
1.2 out of 5 stars:
Customer service:
Value for Money:
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Poor Customer Service, Unusuable Website

by Brandt Chu on Oct 17, 2023
1 out of 5 stars

It has been months since the Public Service Heath Plan was switched over to Canada Life. The website still does not work properly and their customer service representatives refuse to take any calls about improperly rejected drug benefit claims due to "higher call volumes". Canada Life is not doing anything for us for free: we pay every pay check for this service. This is absolutely pathetic.

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No services

by Eric Bouchard on Oct 6, 2023
1 out of 5 stars

It is literrally impossible to speak with someone. They keep denying claims saying that I need to provide my kids proof of school attendence which I provide every single claim...

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Run as fast as you can.

by Brandon on Sep 15, 2023
1 out of 5 stars

I know all insurance companies are a pain, but this one is in a different league. YOU personally have to follow up with management about your cases multiple times, when they finally contact you, they deny your claim as soon as possible; if you need to claim any medical benefits, or drugs, ect, 90% of the time the website & phones are "down due to technical issues."

Good luck claiming anything or getting any coverage.

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Awful

by Joseph on Aug 3, 2022
1 out of 5 stars

I had a large medical expense upcoming. It took hours to figure out whether my plan even covered it. It took nearly a month to complete a pre-assessment because they wanted extra documentation and didn't let me know they wanted it; I had to call (and wait 2 hours on the line) and ask why it was taking so long. The pre-assessment was approved. The claim took 3 weeks to process and was denied for reasons I wasn't, at any point, told would be an issue, even when I asked an agent over the phone if it would be an issue. I appealed and it was still denied. I'm considering talking to a lawyer.

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Review topics

Poor customer support / Bizarre update in online

by Srini on Apr 8, 2022
1 out of 5 stars

Hi,
I submitted a claim on 11th Feb 2022. Sent 4 reminder emails till today, finally they responded as declined, no reason and bizarre communication why it is declined not mentioned in the email, if we call after 30 minutes of waiting in the line they do not care and transfers from one person to another.
Please improve the response time via phone.
Please improve the web interface, it's hard to find why it is declined.
I strongly recommend not to buy this insurance. Waste of time, there is no importance to customer's time.

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Don't expect to be covered

by Josh Ruiiter on Oct 19, 2021
1.5 out of 5 stars

Horrible customer services, won't do direct deposit after giving bank information.
Don't expect to be covered, I was looking forward to get my teeth fixed but was denied because they were like that before I started paying for benefits. So make sure your teeth are perfect to be covered!

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Do not use them!

by Cindy Schaaf on Sep 27, 2021
1 out of 5 stars

In the two years that my company has been using this provider, it has been a complete run around on every single attempt on my part to actually make a claim. They reject you with no explanation and take 3-4 months to even assess a claim at all. I am only leaving them one star because I can't leave zero. They want you to pay your premiums but have ZERO intention of ever paying out for a claim. They expect me to provide a letter from the Alberta Government stating that they do not cover chiropractor care. NO ONE in Alberta gets such coverage via the Alberta government. This policy is intentionally obtuse in an effort to block their laughing low coverage amount of $20 per visit. I will say it again.. do NOT use Canada Life.

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Misleading

by Sascha Dorian on Jan 5, 2021
1 out of 5 stars

I had to just through hoops but I didn't even get reimbursed for my orthotics when my plan said they would be covered...

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