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Canada Life Life Insurance Reviews

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(161 reviews)
Canada Life
1.2 out of 5 stars:
Customer service:
Value for Money:

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Top negative trending topics ?

Agent/rep availability
71.4%
Claim - adjuster
57.1%
Agent/rep callbacks
50.0%
Claim processing time
42.9%
Agent/rep knowledge
35.7%
Agent/rep attitude
21.4%
Claim - denial
21.4%
Phone wait times
21.4%
Policy coverage
21.4%
Email/message wait time
14.3%
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Agent/rep availability (1) Agent/rep callbacks (1) Agent/rep knowledge (1) Billing/payments (2) Claim - denial (1) Claim processing time (4) Insurance Rates, Prices (1) Mobile app experience (1) On-hold times/transfers (1) Phone wait times (4) Refund (1)
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Wait times

by Nina Palazzo on May 17, 2022
2.5 out of 5 stars

Although claiming to process refunds in 2-5 business days, I'm still awaiting one from 2 weeks ago. I also have tried to follow up with no return information to me. This is a common complaint.
If they did at least say process times are 5-14 days, I believe people would be less upset about the wait, as it would have been specified from the beginning.

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Review topics
Claim processing time Refund