Canada Life Life Insurance Reviews

I know all insurance companies are a pain, but this one is in a different league. YOU personally have to follow up with management about your cases multiple times, when they finally contact you, they deny your claim as soon as possible; if you need to claim any medical benefits, or drugs, ect, 90% of the time the website & phones are "down due to technical issues."

Good luck claiming anything or getting any coverage.

Useless company. No way to contact them. They ignore e mails and hang up on calls. ALWAYS have higher than normal call volumes meaning long waits. Phone battery dies before wait time is up. Can not complain about customer service unless you talk to an agent. Cant talk to an agent because they have no customer service agents to talk to. Do not process claims in reasonable timeframe if at all. The most useless company on earth and I am being generous in my description of their service.

Waited from 8:30am to 1:22pm on the phone to talk to someone just for an automatic message that say they can’t take the call and to try again later. I will need therapy after this lol and cheap as they are they won’t actually cover 80% because their estimate cost for any kind of services is ridiculously low. Canada life is by far the worst company i have ever dealt with.

Waiting time to talk to someone is more than 45min and this is really frustrating.

Processing time for any clime is very long??

I waited four hours on the phone and at the end, they hung up on me. Being the tenacious person that I am, I am not giving up. I suffer from ehlers danlos. I need physical therapy and I have to discontinue till I can reach them and deal with coverage.
This is very stressful. I am in disbelief at how difficult this is.

My plan has always covered dental polishing every 3 months. This year, Canada Life began denying claims for polishing in less than 6 month increments, and their emailed explanations directly contradict the my eligible dates in my Canada Life account. Service was good for many years but has become absolutely terrible.

Canada Life should be embarrassed by its dreadful service. I have waited weeks for reimbursement of a simple routine dental appointment. Today I received a letter in the mail saying that they couldn’t proceed with the claim as additional information is required. Such stupidity... Their incompetence is to blame as they have all the correct info but now want a paper claim submitted so it can be ‘promptly’ assessed. What a pathetic joke. Wish I could give zero stars but that doesn’t seem to be an option.

My claims are not being processed correctly, have tried contacting them for help. On hold for over an hour today and then the call disconnected because no one was available to answer the phone. Also sent messages through e-mail and only got generic FAQ responses.

Trying to get a response from this company is like pulling teeth and just as painful.
Nobody answers the phone, and nobody answers their emails.

What a joke of a company.

Be careful when they say they will cover something. Because they won't. They will ask you for so much information without explanation of what they actually need to avoid paying for them. It's been 6 months. I've talked to 7 agents. They snail mail everything. Are disorganized with claims and emails. You can't talk to the person who is actually doing the claim and demanding information. Honestly no insurance is better then this company.