Life Insurance Reviews

Canada Life Life Insurance Reviews

This page has been viewed by: Please wait... consumers
(161 reviews)
Canada Life
1.2 out of 5 stars:
Customer service:
Value for Money:
Share your own experience
Write a review

The worst Insurance Company in Canada

by Vladimir Ilyich Lenin on Oct 23, 2023
1 out of 5 stars

This is what Canada Life does:

1. Takes several months to process your claims and always find the ways to reduce the compensation amount.
2. When you call them, even though they say the waiting time is from 50 to 60 minutes (!) they keep you on hold from 2 to 3 HOURS!
3. When you identify the issue, they tell you that they will escalate it and that an agent or a supervisor will call you within next 3 business days. However, NO ONE EVER CALLS YOU. And when you call them again and wait on hold for 3 hours just to find out that NOTHING has been escalated and NO ONE was supposed to call you.
4. They promise you that your claim will be finalized "by the end of the week". However, it takes MONTHS instead for the claims to be finalized.
5. In the rare times when they call you, they don't even bother leaving you a voice message or sending you an email, making you guess what was the reason for their call.

0 of 0 people found this review helpful. Did you?

YesNo

Absolutely awful

by PublicServiceDrone on Oct 23, 2023
1 out of 5 stars

This is the worse insurance company I’ve ever dealt with, and I’ve dealt with at least a dozen for various products including policies on various homes and investment properties. I’ve been calling for 2 months and literally cannot get through to a human being; instead, one gets an automated message that all agents are busy and to call back another time and then the system HANGS UP ON YOU. Other issues include benefit statements that don’t specify what medication or service one is being reimbursed for specifically, a portal that is often unavailable/not functioning and reimbursements that are not accurate.

0 of 0 people found this review helpful. Did you?

YesNo

No services, no coverage

by Navy HOD on Oct 20, 2023
1 out of 5 stars

They don't understand real life. Phone service finishes at 6:00 PM. I finish my day at 4:00PM, arrive home around 4:45pm. Took the phone and have been waiting over than 1h10 (while awaiting message states around 10-20 minutes). The service suddenly cut my line and ended I wasted over an hour to try to get service.
Coverage is so bad for our organization, I strongly NOT RECOMMENDING this company, they just want the money, no service, no coverage.

0 of 0 people found this review helpful. Did you?

YesNo
Did you know that mortgage insurance is the same as life insurance but more expensive and offers less protection? By cancelling it and getting life insurance, you would typically save around 30%-40% for the same coverage.

It's been a nightmare!

by MARIE GIRARD on Oct 19, 2023
1 out of 5 stars

I have been with Canada Life since July 1, 2023 and it's been a nightmare! Wait time to reach someone by phone is 2 to 3 hours every day and every months since we joined. After waiting 2-3 hours, answers, explanations and solutions are non-existent. Messages go unanswered, claims are denied with no explanation, Co-ordination of benefits just don't work. The on-line chat does not work.
It appears that the only departments that are working well there are their 'DENIAL' and Accounts Receivable depts.
This is really shameful.

0 of 0 people found this review helpful. Did you?

YesNo

Poor Customer Service, Unusuable Website

by Brandt Chu on Oct 17, 2023
1 out of 5 stars

It has been months since the Public Service Heath Plan was switched over to Canada Life. The website still does not work properly and their customer service representatives refuse to take any calls about improperly rejected drug benefit claims due to "higher call volumes". Canada Life is not doing anything for us for free: we pay every pay check for this service. This is absolutely pathetic.

0 of 0 people found this review helpful. Did you?

YesNo

Stay Away from Canada Life

by Denis Morin on Oct 16, 2023
1 out of 5 stars

We are members of the Federal Retires Association and the government changed our plan from SunLife to Canada Life. It has been terrible ordeal trying to deal with Canada Life. Calling on the phone guarantees you ate
at least a 2 hour wait to be told the can't give you an answer and will get their team to get back to you which never happens. Worst Insurance company I have ever had to deal with. You are better off paying out of pocket. It is cheaper and less frustrating. October 2023

0 of 0 people found this review helpful. Did you?

YesNo

Thinking of getting a life insurance quote from an insurance agent? They work for one insurance company and can only sell the products of that company. That may not result in the best rate for you. Our insurance brokers compare life insurance quotes across 20+ Canadian insurers for you.

Horrible people to deal with

by Hondabond1991 on Oct 13, 2023
1 out of 5 stars

Horrible horrible people to deal with called over 20x finally goе ahold of someone and told they would get back to me in the next two weeks about my claim!!!! It’s already been a month!!! They’re rude and useless! I hate this company!

0 of 0 people found this review helpful. Did you?

YesNo

No services

by Eric Bouchard on Oct 6, 2023
1 out of 5 stars

It is literrally impossible to speak with someone. They keep denying claims saying that I need to provide my kids proof of school attendence which I provide every single claim...

0 of 0 people found this review helpful. Did you?

YesNo

Impossible to reach

by Tahereh Nekouasl on Oct 4, 2023
1 out of 5 stars

The wait time sometimes is more than an hour. the process of payments are long and they process the claims in different category and and they don' let you, so on the 2nd claim you have to go to same process of calling them.
They have broken links on the website which they don't even know. Very disappointed with this company

0 of 0 people found this review helpful. Did you?

YesNo
Not sure if you can qualify for life insurance with existing health pre-conditions? Let us to help you with a no medical life insurance quote, meaning that you do not need to pass a medical exam to qualify for a life insurance policy.

Customer service

by Lorna J on Sep 29, 2023
1 out of 5 stars

I sent an email to Canada Life on SEPT 13, asking about authorization for a 200 day supply of prescriptions for travel purposes. As of Sept 29, I have not received a response from Canada Life.
So I tried to call. After 1 hr 45 minutes on hold, the recording came back to say they cannot respond to me, so please leave a message which they will respond to in 2 business days. This is completely unacceptable.

0 of 0 people found this review helpful. Did you?

YesNo