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Canada Life Life Insurance Reviews

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(160 reviews)
Canada Life
1.2 out of 5 stars:
Customer service:
Value for Money:

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Top negative trending topics ?

Agent/rep availability
69.7%
Phone wait times
48.7%
Agent/rep callbacks
43.4%
Claim processing time
39.5%
Claim - adjuster
27.6%
Email/message wait time
18.4%
On-hold times/transfers
18.4%
Agent/rep attitude
14.5%
Agent/rep knowledge
14.5%
Claim - denial
11.8%
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Can't get through to help line

by J N on Oct 25, 2023
2.5 out of 5 stars

Trying to obtain approval to get 5 months of prescriptions for our winter trip to Florida. We have called 3 days averaging 4 hrs each call before we got an answer. Finally the we were told it would take one week to send us approval. It's been a week and a half so we have been calling for two days again with no response! We plan to pay upfront and hope they can process the claim before our credit card is due.

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Review topics
Agent/rep availability Agent/rep callbacks Claim processing time On-hold times/transfers Phone wait times