Canada Life Life Insurance Reviews

Over a month to add someone to plan despite numerous escalations then denying claims.
Denying claims for prescriptions saying it's not a prescription.
Two months wait for claim to be told the website doesn't always take claims and they have no record.

You log in on their site, you have access to your plan and what is covered. You find the coverage that you are looking for, they ask for specific documents, you supply them with it, and then 4 days later they tell you your plan doesn't cover it. I don't know about you, but when I logged in it wasn't into someone else's plan, it was under my plan, and what I wanted to claim was there, so why is it there in the first place if I'm not entitled to it. If I'm not entitled to make a specific claim then don't have it available in my options, if I can't find it I would then tell myself that I'm not entitled to make this claim. The plan I'm under is with the federal govt. After nearly 9 months with Canada Life, I hope we go back to previous provider, it was much better in my opinion.

If they were robots my overall reveiw would be better, because their app is someway functional and it looks like when a claim is automated, it works fast. Thus, human approach does not exist! If any claim goes out from the app or it's something higher than 150$ or for payment of sick leave, they make your life HELL!!! More than three years I have been paying this company through my employer since I had no choice, and when it comes to collect our money - efficiency is their word, but for the contrary, delays are long and they indicate that everywhere. Good luck and patience if you have to deal with them!

CLAIM reimbursement time and wait times for agents on phone don't get any worse than this. Company is an absolute TRAIN WRECK. 4 endless 7 phone calls and 3.5 months later and no reimbursement sent yet for standard claim that we've done for years. Service gets worse /longer with each passing month. One Rep tells you 7 days after several past calls had reps saying the same thing. That was 3 months ago calls. They acknowledge the claim and nothing of in question but they just can't seem to get anyone to refund your out of pocket. How simple and quick this process must be but NOPE. Why don't you take some of the profit and hire competent people that actually want to work? People that have bills to pay and families to feed. Maybe pay them some real money to do the job correctly? Just a thought. This company seems to be very mismanaged or at the very least needs to clean house soon with employees. I didn't think the rating could drop much from a 1.3 five months ago but sure enough it's now 1.2/5.

Why are customers/plan members waiting 2 months for claims to be processed. I would never recommend Canada Life to anyone.

Le service est horrible. Les employés ne sont pas polis, ils ne sont pas formés correctement et ils n'arrivent pas à traiter de simples demandes. Le suivi des demandes est médiocre. En fait, il n'y a aucun suivi de fait. Ils refusent de couvrir des éléments qui sont dans le contrat d'assurance. Je vais évaluer la possibilité de déposer une plainte aux instances qui protègent les clients de ces pratiques abusives de la part des compagnies d'assurances.

Worst insurance company I’ve ever dealt with. Takes months to return any emails or communications.

Denied my claims on my PERSONAL HEALTH PLAN, in which i have $500 to use “freely” for stuff that isn’t covered (which is literally everything, there is terrible coverage with this company).
Im now $500 in the hole from PHYSIOTHERAPY that was supposed to be covered!

Absolute worst company. First, no phone number to call directly. Second, form upload has multiple portals without explicit direction as to which is for what. Third, the person who accepted my claim documents from one of the portals goes on a 3 week vacation. That person says they received my form and is processing it. I get an email confirmation from Canada Life confirming that my document was recieved. I think it was from the agent. Nope. That person gets back from vacation and says I am missing more information and forms. What!? Why didn't you or the process application list this? One of the forms was already part of my profile documents, but they don't care. Resubmit it. I do. Emails are received in multiple threads and each one is asking for more forms and information. Why? You don't need my spouse information as he is dead years ago. That's why is it listed as "widowed". What is wrong with you people? The phone cuts off and disconnects when I try to call direct. Two months goes by and I am still working on this. This is such a scam operation. Ponzi scheme? My work uses this sham of an operation and I wish I can opt out of their joke of services. Oh, and that time they changed their prescription policy without warning.

Was turned down for coverage but they still kept my money. How is this “company” still in business??!?
Now a lawyer needs to come into play.