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Canada Life Life Insurance Reviews

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(160 reviews)
Canada Life
1.2 out of 5 stars:
Customer service:
Value for Money:

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Top negative trending topics ?

Agent/rep availability
70.7%
Phone wait times
49.3%
Agent/rep callbacks
44.0%
Claim processing time
38.7%
Claim - adjuster
28.0%
Email/message wait time
18.7%
On-hold times/transfers
18.7%
Agent/rep attitude
14.7%
Agent/rep knowledge
14.7%
Claim - denial
12.0%
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Agent/rep attitude (11) Agent/rep availability (45) Agent/rep callbacks (27) Agent/rep knowledge (19) Billing/payments (10) Cancellation experience (3) Claim - adjuster (19) Claim - denial (18) Claim payout amount (3) Claim processing time (48) Complaints/ombudsman (5) Email/message wait time (15) Insurance Rates, Prices (4) Investments, Savings (2) Mobile app experience (5) On-hold times/transfers (14) Online chat (1) Paper mail experience (1) Phone wait times (58) Policy changes experience (8) Policy clarity (6) Policy coverage (18) Pre-conditions (1) Refund (1) Website experience (11)
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Service agents

by Lea on May 7, 2021
1 out of 5 stars

Rude, ignorant, unprofessional, unknowledgeable, unfriendly, unhelpful, unapproachable service representatives on the phone. Pay them more, train them to do a better job. Customer satisfaction matters. Canada Life- The worst insurance company ever.

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Review topics
Agent/rep attitude Agent/rep knowledge