Canada Life Life Insurance Reviews

It has been one month and I can't get through, or talk to anyone or get my claims processed. They denied my claim saying it was before the date of insurance. I can't file a claim because they say I have to file with my secondary insurance first. I don't have a secondary insurance. Omg 😱

I called the customer service multiple times, and they are always rude, not wanting to help. They've hung up on me multiple times, pretending they don't hear me (the first time someone told me that). Additionally, the website is a mess; you constantly get lost. When you click on a submission detail, it redirects you to nowhere.

My organization recently switched to Canada Life for insurance, and I’ve had a highly frustrating experience:

1. I called with an urgent matter and endured a 60-minute wait, only to be abruptly disconnected.
2. I tried their chat service, waited for over an hour, and was disconnected without speaking to anyone.
3. Even my pharmacist encountered the same issue.
4. I sent three emails, waited for over 15 days, and received no response – it’s as if nobody’s there.
5. In desperation, I contacted the doctors’ line, waited for 45 minutes, explained my situation, but was promised a call back that never happened.
6. Feeling even more desperate, I submitted a claim-like request, attached a PDF letter detailing everything, and requested a response to my email. I’ve been waiting for 5 days and counting.
7. In all my 60 years, I’ve never experienced such disastrous and stressful service.
8. I intend to file complaints with my organization and Canada Life, advocating for improvements in these paid services for both myself and others.

Waited over an hour. Nobody ever responded.
I already miss my last Insurance provider. They said we will save money and already with my prescription drugs I am already paying more. What a scam.

This is what Canada Life does:

1. Takes several months to process your claims and always find the ways to reduce the compensation amount.
2. When you call them, even though they say the waiting time is from 50 to 60 minutes (!) they keep you on hold from 2 to 3 HOURS!
3. When you identify the issue, they tell you that they will escalate it and that an agent or a supervisor will call you within next 3 business days. However, NO ONE EVER CALLS YOU. And when you call them again and wait on hold for 3 hours just to find out that NOTHING has been escalated and NO ONE was supposed to call you.
4. They promise you that your claim will be finalized "by the end of the week". However, it takes MONTHS instead for the claims to be finalized.
5. In the rare times when they call you, they don't even bother leaving you a voice message or sending you an email, making you guess what was the reason for their call.

This is the worse insurance company I’ve ever dealt with, and I’ve dealt with at least a dozen for various products including policies on various homes and investment properties. I’ve been calling for 2 months and literally cannot get through to a human being; instead, one gets an automated message that all agents are busy and to call back another time and then the system HANGS UP ON YOU. Other issues include benefit statements that don’t specify what medication or service one is being reimbursed for specifically, a portal that is often unavailable/not functioning and reimbursements that are not accurate.

I have been with Canada Life since July 1, 2023 and it's been a nightmare! Wait time to reach someone by phone is 2 to 3 hours every day and every months since we joined. After waiting 2-3 hours, answers, explanations and solutions are non-existent. Messages go unanswered, claims are denied with no explanation, Co-ordination of benefits just don't work. The on-line chat does not work.
It appears that the only departments that are working well there are their 'DENIAL' and Accounts Receivable depts.
This is really shameful.

We are members of the Federal Retires Association and the government changed our plan from SunLife to Canada Life. It has been terrible ordeal trying to deal with Canada Life. Calling on the phone guarantees you ate
at least a 2 hour wait to be told the can't give you an answer and will get their team to get back to you which never happens. Worst Insurance company I have ever had to deal with. You are better off paying out of pocket. It is cheaper and less frustrating. October 2023

Horrible horrible people to deal with called over 20x finally goе ahold of someone and told they would get back to me in the next two weeks about my claim!!!! It’s already been a month!!! They’re rude and useless! I hate this company!

i was supposed to have the health insurance since jully 1st. We try to call multiple times and we wait sometimes for an hour and we never reach someone!
I sent an email in june and they respond in september...
Its the worst insurance compagny i have experience in years.
The canadian armed forces made a big mistake by changing Sunlife for Canada Life.